Port Delivery Manager (Intercruises)

Job Description

Join our dynamic Operations and Delivery Team in Baltimore and Norfolk as a Port Delivery Manager. In this role, you will oversee seamless port operations, ensuring the delivery of top-tier services, effective team management, and efficient logistics across our ports. Please note that applicants must have the legal right to live and work in the United States before applying.

About us: Intercruises Shoreside & Port Services is a global leader in cruise port operations, offering ground handling, turnaround services, shore excursions, and port agency services at key destinations around the world. With a commitment to delivering seamless experiences for cruise lines and their guests, Intercruises operates across six continents and has built a strong reputation for reliability and excellence. As part of a fast-paced, growing industry, we continuously innovate and strive to provide the highest quality services, helping our clients create unforgettable travel experiences.

You can be based in Baltimore or Norfolk.

ABOUT OUR OFFER

• Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environment.
• A career to shape: Access the TUI Learning Hub to level-up and reach your ambitions.
• Broaden your network: We champion intercultural collaboration and provide opportunities to work on global projects and teams
• Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation.

Now taking applications until 10th of October,

Key Responsibilities:

• Reporting to the Regional Director, holds first-line responsibility for ensuring the smooth execution of all port, airport, hotel, transfer, and shore excursion operations, as well as managing day-to-day team performance and addressing operational issues in real-time.

• Lead and coordinate smooth port operations, including managing airport, hotel, transfers, and shore excursions, ensuring efficient processes and seamless teamwork among staff.
• Manage and oversee a team of 100-150 employees to plan staffing levels according to operational needs, ensuring appropriate resources are available for each operation.
• Establish and maintain ongoing communication with cruise ships and key internal and external stakeholders, including port authorities.
• Collaborate closely with Key Account Managers and other commercial colleagues to foster strong relationships with cruise lines, ensuring valuable feedback is collected and acted upon.
• Handle last-minute operational changes at the pier, ensuring suppliers and teams are promptly informed and prepared to adapt.
• Execute additional tasks as directed to support overall port operations.
• Complete administrative tasks as required by Intercruises and its clients, ensuring accurate reporting, compliance with internal procedures, and meeting deadlines.
• Oversee and manage operations by ensuring timelines and milestones are adhered to, utilizing a "Management by Walking Around" (MBWA) approach to maintain hands-on supervision and real-time monitoring.
• Execute additional tasks as directed to support overall operations.

About You:

• Strong leadership skills with the ability to guide a team toward achieving operational success.

• Strong experience in cruise line operations would be desirable
• Comfortable managing change and adaptable in the face of ambiguity or challenges.
• Problem-solver with the ability to propose improvements and contribute to a digitally driven culture.
• Capable of balancing strategic projects with daily logistical demands.
• Self-motivated with the ability to inspire and motivate the team during high-pressure port operations.
• Professional, flexible, and solution-oriented with a helpful and approachable demeanor.
• Excellent communication skills, both written and verbal, in English; fluency in an additional local language is a plus.

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.