Overseas Commercial Support Executive

Job Description

As part of the commercial division, the Overseas Commercial Support team represent commercial interests of UK&I source market in destination, working in conjunction with central Revenue teams to administer and resolve customer related booking and reservation issues.

ABOUT OUR OFFER

• Personal benefits: Attractive remuneration, health & well-being support, and more.
• Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environment*
• A career to shape: Access the TUI Learning Hub to level-up and reach your ambitions.
• Broaden your network: We champion intercultural collaboration and provide opportunities to work on global projects and teams
• Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation.

*For this role there is a team commitment in coming to the Crete office, so it is important you are in a commutable distance of the office location. Now taking application until 20th December.

ABOUT THE JOB

• As an Overseas Commercial Support Executive you will manage overbookings and ensure that contractual agreements with our suppliers are honored, and any impact to our customers is kept to a minimum as we endeavor to be the preferred tour operator. You will negotiate with your local Revenue co-ordinator to minimise the impact on the UK&I customer, and ensure, where changes must be made, that suitable alternative accommodation is secured to ensure customer satisfaction is maintained.
• You will facilitate programme changes by using internal systems to ensure that changes are facilitated with accuracy in line with end-to-end processes as agreed by all relevant stakeholders within the business.
• Good communication, commercial understanding and decision-making skills are key as you negotiate with the central Revenue team and suppliers to minimise commercial impact and improve the customer experience.
• Developing relationships with internal and external customers is key to optimise the customer journey and support our company values in promoting sustainability.
• Take ownership of your objectives and personal development plan, by driving your own learning and performance management forward using (the TUI Group online performance and talent management system).

ABOUT YOU

• Organised, accurate, methodical with a keen eye for detail.
• Proven experience/knowledge of working with customers and commercial understanding
• Service-oriented mind-set with a strong customer focus
• Previous experience in negotiating is an advantage
• Excellent written and verbal English language skills.
• Good communication skills and ability to work within a team.
• Experience of working in a pressurised environment with high volumes of change
• PC literate with working knowledge of Microsoft Office programs and able to adapt to new systems

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.

#LI-CH1 #LI-Hybrid