Operations Team Leader | Fixed Term

Join our global TUI Musement Operations & Delivery Team in Greece as an Operations Team Leader.

Your mission will be to work and lead Operations teams in transfer and excursions to ensure the correct daily operations and be in constant contact and communication with the Virtual Operations Hub, suppliers, and internal clients to ensure that all late planning activities are executed under the broader business quality standards.

So if you have got the right to work in Greece, and speak English and Greek, keep on reading!

ABOUT OUR OFFER

• A job at TUI offers more than your basic salary which already starts at 18.600 € gross per year.
• We offer seasonal contract with multiple possibilities for career development at TUI.
• 40 working hours/week,from Monday till Friday.
• 2 days off per week.
• We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & language lessons.
• Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub.

ABOUT YOU

• Excellent communication skills, both verbal and written, in Greek and in English - other European languages would be advantageous.
• Able to work in a flexible manner (including different work shifts)
• Is comfortable leading change and resilient to ambiguity or setbacks.
• Solve problems independently and/or make suggestions how to improve ways of working & drive our digital culture.
• Agility to juggle strategic priorities/projects whilst delivering day-to-day operational logistics.
• A genuinely helpful, flexible, and professional personality.
• Can solve problems independently and embrace our digital culture.
• Easily adapts to a variety of changes to ways of working and quickly learns new skills

ABOUT THE JOB

• Working closely to and supporting the Operations Team Manager ensuring efficient and effective processes at destination(s) that include constant collaboration and coordination between the team members.
• Assist the Operations Team Manager in managing the teams to ensure a smooth operation.
• Ability to manage multiple work streams based on the different vertical products and clients.
• Support to our guest-facing and back-office teams as and when required.
• Responsible for managing last minute requests and communicating changes to the suppliers.
• Oversee planning is accurate and up to date to any changes incurred last minute.
• Guarantee proper level of resources to deliver operations within the remit.
• Ensure last minute operational changes to be managed to the detail and suppliers receive all the requests.
• Oversees and manages operations incidents and reviewing that there is no impact in the delivery of the operations.
• Guarantee that all information of the operation is collected in a timely and efficient manner for invoicing purposes.
• Monitor that the terms and conditions of excursions meet the quality and operations standards agreed.
• Whenever required, coordinate tour guide assignments based on operational needs.

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.

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