Operations Support HUB Service and Source Market Executive

Job Description

Join our Operations Support Team as an Operations Support Hub Service & Source Market Executive in Phuket, Bankgok or Bali (location is flexible).

As an Operations Support HUB Service and Source Market Executive, you will provide administrative support and act as a liaison between key stakeholders. In a virtual, global setting, you will ensure process alignment and consistency, maintain necessary controls, and deliver personalized, attentive service in all interactions.

If you have got the right to work in Thailand or Indonesia and speak English and/or German, keep on reading!

ABOUT OUR OFFER

• A competitive salary package.
• We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & language lessons.
• Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub.
• We offer seasonal or permanent contracts, but either way you can level up your career with growth opportunities tailored to your unique skills and expertise.

ABOUT YOU

• Outstanding skills in planning, administration, and management, along with basic financial knowledge.
• Proficient with computers and technically skilled to operate in a new digital and global virtual service environment
• Strong attention to detail with the capability to manage multiple tasks while maintaining focus on future planning.
• Excellent verbal and written communication skills in English, with additional languages being advantageous for liaising with key stakeholders across multiple destinations.
• Travel industry knowledge is valuable as well as experience dealing with ambiguity within a global and multinational environment.
• A talented team player capable of working remotely and independently in a fast-paced virtual environment, eager to learn, grow, and advance their career while spreading smiles worldwide

ABOUT THE JOB

• Manage the generic OSH email mailbox, responding to, following up on, and handling all associated messages, including those related to legal claims, legal recoveries, reclaims, and complaints
• Handling all JIRA tickets, including requests for system access, money wallet management, and other OSH-related topics.
• Handling incident management cases by taking actions as requested by the source market
• Coordinating with suppliers and key stakeholders within the business to address post-holiday complaints and legal claims.
• Assist with similar administrative tasks from other business units.

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.

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