Operations and Port Delivery Agent | Fixed Term

Job Description

Join our global TUI Intercruises Operations & Port Delivery Team in Amsterdam as an Operations and Port Delivery Agent where you will be responsible for delivering smooth Port Operations of all services related to cruise tourism.

Intercruises Shoreside & Port Services is a specialist business providing cruise and river ship handling services to cruise and river lines in destinations throughout the world. You will be assisting cruise and river lines in the provision of their daily operations.

If you have got the right to work in the Netherlands and speak English, keep on reading!

ABOUT OUR OFFER

• A competitive salary package.
• We pay you for all training days completed plus free access to our TUI Learning Hub and TUI Skills Academy.
• Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub.
• We offer a one-year seasonal contract and the opportunity to level up your career with growth opportunities tailored to your unique skills and expertise.

ABOUT YOU

• Bachelor’s degree in Tourism, Supply Chain and Logistics, Business Management or any related field.
• Ideally have experience in the Cruise and/or Tour Operations business.
• Flexible working times in shift patterns (Monday-Sunday) for successful 24/7 cruise and river operation during the high season (March – October).
• Experienced and confident working within a diverse team, with a keen drive to deliver excellent results.
• Confident with Microsoft Office programs, in particular, intermediate Excel (can do basic functions, formulas, pivot tables)
• A problem-solver who likes to suggests and implement improvements in our ways of working towards a more digital culture.
• A self-starter who collaborates well and supports team goals.
• Agility to adapt to various strategic priorities/projects whilst delivering day-to-day operational logistics.
• Excellent communication skills, both verbal and written in English. Conversational Dutch, Italian or Spanish is an advantage (but not compulsory).
• Full manual (shift stick) driver’s license is required for this role.

ABOUT THE JOB

• Plan, manage, and succesfully execute large-scale operations; shore excursions, embarkation and disembarkation services, pre and post extension services, hotel services and airport services, amongst others.
• Approach operations with a structured detailed waterfall project management framework to be able to execute within set timelines.
• Maintain continuous communication with cruise and river line head offices, ships, Port Authorities, vendors, staff and guides as well as any other internal and external stakeholders for efficient operation management.
• Efficiently manage and track operational information, accounting tasks, and settlements, including problem-solving invoices, for accurate reporting and invoicing.
• Thinking continuously out of the box to improve processes and product to be more efficient and effective.
• Early adopter of new software applications and has experience with implementation of software.
• Be available for early starts and weekend work at the port, demonstrating flexibility and commitment to operational demands.

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.

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