Flexa
TUI Group • Amsterdam, Netherlands

Operations and Port Delivery Agent | Fixed Term

Employment type:  Contract

Remote-first

A little flex time

Job Description

Join our global TUI Intercruises Operations & Delivery Team in Amsterdam as an Operations and Port Delivery Agent where you will be responsible for delivering smooth Port Operations (Turnaround & Shorex) delivery of port services and all related logistics.

Intercruises Shoreside & Port Services is a specialist business providing cruise ship handling services to cruise lines in destinations throughout the world. You will be assisting cruise lines and other clients in the provision of their daily operations.

If you have got the right to work in the Netherlands and speak English, keep on reading!

ABOUT OUR OFFER

  • A job at TUI offers more than your basic salary which already starts at 29.523€ gross per year.
  • We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & language lessons.
  • Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub.
  • We offer seasonal or permanent contracts, but either way you can level up your career with growth opportunities tailored to your unique skills and expertise.

ABOUT YOU

  • Ideally have experience in the Cruise Port and/or Tour Operations business.
  • Flexible working in shift patterns (Monday-Sunday) for successful 24/7 cruise operation.
  • Experience and confident working with diverse teams with a keen drive to deliver excellent results.
  • Confident with Microsoft Office programs, in particular Excel.
  • Can solve problems independently and/or make suggestions how to improve ways of working and drive our digital culture.
  • Agility to adapt to various strategic priorities/projects whilst delivering day-to-day operational logistics.
  • Excellent communication skills, both verbal and written in English. Conversational Dutch, Italian or Spanish is an advantage (but not compulsory).
  • Full manual driver’s license is required for this role.

ABOUT THE JOB

  • Plan, manage, and oversee shore excursions, turnaround services, and hotel/land service reservations, ensuring detailed coordination, timely bookings, and communication with suppliers and stakeholders.
  • Maintain continuous communication with cruise line head offices, ships, Port Authorities, and other internal and external stakeholders for efficient operation management.
  • Oversee cruise service operations and hotel reservations, handling real-time operational changes, dispatch, and coordination with suppliers.
  • Efficiently manage and track operational information, accounting tasks, and settlements, including guides’ payments and supplier invoices, for accurate reporting and invoicing.
  • Thinking continuously out of the box to improve processes and product to be more efficient and effective.
  • Early adopter of new software applications and has experience with implementation of software.
  • Be available for early starts and weekend work at the port, demonstrating flexibility and commitment to operational demands.

We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA.

#TUIDestinationJobs #TUIJobs #LetsTUIit

Company benefits

Travel credit – All benefits vary by location and job role, we'd be happy to chat to you about this in more detail
Work from anywhere scheme – TUI WORKWIDE means colleagues can work from abroad for up to 30 working days a year
Employee discounts
Flexible working week
Bank holiday swaps
Time off in-lieu
Religious celebration leave
Buy or sell annual leave
Health insurance
Gym membership
Open to part time work for some roles
Mental health platform access
Enhanced maternity leave
Shared parental leave
Pregnancy loss leave
Enhanced paternity leave
Compassionate leave
Cinema discounts
Season ticket loan
Travel insurance
Cycle to work scheme
In office catering
Commuter loan
Annual pay rises
Annual bonus
Life assurance
Salary sacrifice
Matched pension contribution
In office workout classes
Teambuilding days
Employee assistance programme
Charity donation scheme
Enhanced sick pay
Share options
Faith rooms
Volunteer days
Lunch and learns
Hackathons
L&D budget
Sabbaticals
Personal development days
Mental health days
Location
88%
Employees are very happy with their working location freedom
Hours
80%
Employees are largely happy with the flexibility in the hours they work
Benefits
76%
Employees are largely happy with the benefits their company offers
Work-life balance
72%
Employees feel that they can switch off quite easily from work
Role modelling
76%
Employees feel that most people work flexibly
Autonomy
81%
Employees feel they have complete autonomy over getting their work done

Additional employee ratings
(these do not contribute to the FlexScore®)

Diversity
70%
Employees feel that the diversity is good and there are continued efforts to improve it
Inclusion
75%
Employees feel that the culture supports equity and inclusivity well
Culture
80%
Employees enjoy the working environment
Mission
75%
Employees feel quite excited about the company mission
Salary
52%
Employees feel that their salary is fair and in line with the market average

Working at TUI Group

Company employees

60,000 globally

Gender diversity (male:female)

32:68

Office locations

Austria, Belgium, Brazil, Canada, China, Denmark, Finland, France, Germany, India, Ireland, Mexico, The Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom, USA

Hiring Countries

Austria
Belgium
Croatia
Denmark
Dominican Republic
Finland
France
Germany
Greece
Indonesia
Malaysia
Mexico
Netherlands
Norway
Portugal
Spain
Sweden
Thailand
Tunisia
Türkiye
United Kingdom

Awards & Achievements

Most flexible companies

Most flexible companies

Flexa100 2024

Other jobs you might like