Operations and Port Delivery Agent | Fixed Term

Job Description

Join our global TUI Intercruises Operations & Delivery Team in Amsterdam as an Operations and Port Delivery Agent where you will be responsible for delivering smooth Port Operations (Turnaround & Shorex) delivery of port services and all related logistics.

Intercruises Shoreside & Port Services is a specialist business providing cruise ship handling services to cruise lines in destinations throughout the world. You will be assisting cruise lines and other clients in the provision of their daily operations.

If you have got the right to work in the Netherlands and speak English, keep on reading!

ABOUT OUR OFFER

• A job at TUI offers more than your basic salary which already starts at 29.523€ gross per year.
• We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & language lessons.
• Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub.
• We offer seasonal or permanent contracts, but either way you can level up your career with growth opportunities tailored to your unique skills and expertise.

ABOUT YOU

• Ideally have experience in the Cruise Port and/or Tour Operations business.
• Flexible working in shift patterns (Monday-Sunday) for successful 24/7 cruise operation.
• Experience and confident working with diverse teams with a keen drive to deliver excellent results.
• Confident with Microsoft Office programs, in particular Excel.
• Can solve problems independently and/or make suggestions how to improve ways of working and drive our digital culture.
• Agility to adapt to various strategic priorities/projects whilst delivering day-to-day operational logistics.
• Excellent communication skills, both verbal and written in English. Conversational Dutch, Italian or Spanish is an advantage (but not compulsory).
• Full manual driver’s license is required for this role.

ABOUT THE JOB

• Plan, manage, and oversee shore excursions, turnaround services, and hotel/land service reservations, ensuring detailed coordination, timely bookings, and communication with suppliers and stakeholders.
• Maintain continuous communication with cruise line head offices, ships, Port Authorities, and other internal and external stakeholders for efficient operation management.
• Oversee cruise service operations and hotel reservations, handling real-time operational changes, dispatch, and coordination with suppliers.
• Efficiently manage and track operational information, accounting tasks, and settlements, including guides’ payments and supplier invoices, for accurate reporting and invoicing.
• Thinking continuously out of the box to improve processes and product to be more efficient and effective.
• Early adopter of new software applications and has experience with implementation of software.
• Be available for early starts and weekend work at the port, demonstrating flexibility and commitment to operational demands.

We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA.

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