IT Specialist

Join our global TUI Musement IT Team based in Milan & Sorrento (Italy) as an IT Specialist and provide a high level of service to internal and external customers.

Now taking applications until February 5th 2025.

ABOUT OUR OFFER

• Personal benefits: Attractive remuneration, bonus opportunity, exclusive travel perks & discounts, extensive health & wellbeing support, and more.
• Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance and offer hybrid working models (3 days in Milan Office).
• A career to shape: Opportunities to upskill, reskill and grow your career. Access the TUI Tech Learning Hub to level-up and reach your ambitions.
• Expand your horizons: Participate in our tech communities and collaborate on global projects and teams.
• Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation and the Sustainable Tech Community.

ABOUT THE JOB

• Collaborate with the TUI Musement Italy IT team and stakeholders supporting all TUI MM sites in Italy.
• Focus on Deskside Support (in-person or remote) with responsibilities including:
  • M365 support
  • Windows 10 support (including imaging)
  • Troubleshooting issues
  • General user support
• Onboarding users and devices (iPads, fixed phones, mobiles, point-of-sale devices)
• Provide back-office support as "Smart Hands" for infrastructure such as servers, firewalls, switches, NAS, phone systems, etc.
• Compile reports, track and confirm inventory, and participate in special projects beyond daily tasks.
• Work with local and regional teams and be part of a global IT resource pool.
• Commit to continuous growth and development of IT skills, including soft skills.

ABOUT YOU

• Exceptional Customer Service Skills: Must be polite, professional, and polished.
• Fluent in English: Proficient in both spoken and written English.
• IT Expertise: Hands-on experience with Windows 10/11, Apple OS, and smartphones in a Help Desk environment.
• Availability: Maintain high availability during your shift, whether in the office or working remotely via TEAMS.
• Team Collaboration: Actively share knowledge and contribute to the team's collective expertise.
• Valued Experience and Certifications:
  • Extensive experience with Windows 10/11.
  • Proficiency with Office 365.
  • Experience with Apple iPads and iPhones.
  • Familiarity with smartphones.
• Vendor Liaison: Work with third-party vendors, acting as a liaison (e.g., DTAC).
• User Education: Assist in educating end users to enhance their productivity, such as helping them migrate to OD or Teams.
• Learning and Development: Willingness to learn and assist with IT budgeting.
• Subject Matter Expertise: Willingness to develop as a Subject Matter Expert (SME) on technologies within the TUI MM IT domain.
• Additional Assets: Experience with cloud solutions and/or digital platforms is considered an extra asset.

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.