IT Operator Data Center (m/w/d)

Job Description

Application Closing Date: 1st Novermber, 2024 (Please note that due to a high number of applications we might need to close the role ealier than the application closing date - so don't delay!)

TUI Group is the world’s number one integrated tourism business. Enablers is a global team within TUI technology responsible for the effective delivery of IT capabilities that support our product teams building a world-class global digital travel experience using APIs, cloud & on-premises platforms and DevOps methodologies. We are a multi-disciplinary team of experts across Architecture, Engineering, DevOps and Agile Delivery providing services across the UK, Ireland, Sweden, Norway, Denmark, Finland, Germany, Belgium and The Netherlands.

At TUI we’re ambitious to become the leader in technology within the travel industry and to achieve this we are looking to build a capable, creative team who want to be a part of accomplishing that goal.

We never stop looking ahead, seeking new ways to delight our customers and grow our business. We recognise the power of digital and the massive contribution this brings to creating a truly unique and differentiated customer experience.

We are looking for a talented and technical enthusiast to join the Platform Enablers technology organisation which manages all infrastructure (compute both physical as well as virtual, storage and backup, DBs) in our own multiple mission critical non-cloud data centres and in the cloud through well-established partially automated platform processes.

ABOUT OUR OFFER

• Personal benefits: Attractive remuneration, bonus opportunity, exclusive travel perks & discounts, extensive health & wellbeing support, and more.
• Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance and offer hybrid or remote working models.
• A career to shape: Opportunities to upskill, reskill and grow your career. Access the TUI Tech Learning Hub to level-up and reach your ambitions.
• Expand your horizons: Participate in our tech communities and collaborate on global projects and teams.
• Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation and the Sustainable Tech Community.

ABOUT THE JOB

• In our Enterprise Operation Center (EOC), you will work in shifts around the clock to ensure the trouble-free operation of our complex IT systems
• You will work in a highly motivated EOC team that proactively observes our system landscape through sophisticated monitoring systems and, if necessary, initiates the necessary steps to keep everything under control. It does not matter whether the systems are located in our data centres, at cloud providers or in the many locations where TUI is present worldwide with its own IT.
• You handle incidents independently and manage escalations. For in-depth technical support, you can access the teams of the specialist departments on call if necessary
• Your tasks also includes to make changes to systems according to specifications so that they run safely and stably. The EOC team is based in Hanover with the possibility of mobile working. The EOC team works for the entire TUI Group IT with internationally distributed specialist department teams
• Support and monitor our applications and services
• Manage IT production on all system platforms and environments used in the data centre
• Monitor and troubleshoot job management jobs and production schedules
• Operate and handle implemented service management systems
• Monitor and eliminate faults in infrastructure systems, such as network and building facilities, for instance data centre power supply and air conditioning
• Monitor security systems (video surveillance, access control)
• Troubleshoot, develop and escalate error situations as well as perform problem tracking
• Create and maintain documentation

ABOUT YOU

• Relevant vocational qualifications, e.g. IT specialist in systems integration or similar knowledge and experience gained on-the-job.
• This knowledge and experience will allow you to identify possible irregularities and, combined with your forward-looking actions, will ensure stable IT operations.
• You have an independent manner of working, pronounced high degree of communication and team working skills as well as a high sense of responsibility, and remain calm, flexible and motivated in times of crisis
• Good to very good spoken and written English
• Willingness to work in 3 shifts
• Relevant work experience in the field of Windows, Unix, Linux, network, storage systems and many other IT environments
• Experience in job scheduling; experience in Automic/UC4 would be an advantage
• Experience in resource and workload management monitoring, preferably CheckMK or Datadog
• Good knowledge of network infrastructure (TCP/IP, VLAN)
• Ideally, knowledge of operating/control consoles in UNIX, Linux, Windows operating system well as database systems, internet services and network structures
• Experience in IT support/service management

*From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.*

*We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.*

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