Internship Operations Agent

Job Description

Do you want to come on board? As an Intercruises Trainee, you will be part of a young and motivated multinational team and involved directly in our day-to-day business and current projects.
You will gain valuable knowledge and exciting experiences across our various operations at ports around the Netherlands. This will be a “hands on” assignment giving you the opportunity to actively contribute to the success of our business.

About Our Offer

• You will have plenty of opportunities to improve your skills through training;
• With guidance from experienced colleagues, you will gain new knowledge;
• You will work in a dynamic environment where it is never boring. You will meet people from different departments, expanding your network;
• After hard work, you can relax during social events and activities;
• The internship offers future prospects and can be a stepping stone to a job within the company, where your development is central.

About the job

• Operational assistance at Rotterdam, Amsterdam and Ijmuiden Ports; meet and greet passengers, liaise with provider staff at the port and ensure the smooth running of the operation;

• Preparation of all documents and material required for operations within Shore Excursions and Turnaround departments (e. g. information for coach suppliers);

• Working within a close team environment based in our office in Amsterdam;

• Support the blocking of reservations.

• Preparation of supplier invoices for payment;

• Preparation of manifests, bookings and other relevant documents for cruise operations;

• Support the operational teams by providing support with ad hoc duties during pre- and post-operations.

About you

• Currently enrolled in a course in Tourism, Leisure and Hospitality or related;

• You are willing to dedicate at least 3 months of your internship;

• High level of English. Every other language is definitely a plus – especially Italian and German;

• You enjoy working in a multinational environment and being part of a team;

• You are flexible and do not mind working long days, early starts or weekends;

• Motivation to learn and develop your career in the travel industry with geographical mobility;

• Organized and with a high sense of responsibility;

• Customer service attitude and passion for service excellence;

• Microsoft office user;

• The position will be subject to the right to work in the Netherlands.

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.