Internship - After Travel & Quality

Job Description

We are seeking a motivated and detail-oriented After Travel Intern to join our dynamic team!

This internship offers a unique opportunity to gain hands-on experience in handling customer claims and support in a fast-paced and customer-focused environment. You will be working alongside experienced professionals who will guide you in managing post-holiday claims, processing requests, and ensuring a smooth resolution for our customers.

Key Responsibilities:

• Assist in the review and processing of customer claims related to post-holiday issues (e.g., issues in accommodation, delays, lost luggage, refunds).

• Communicate with customers via email and phone to gather necessary information for claims processing.

• Collaborate with other departments (e.g., operations, customer service, legal) to resolve claims effectively.

• Ensure that all claims are accurately documented in our systems, maintaining a high level of organization.

• Provide customers with timely updates on the status of their claims and answer any follow-up questions.

• Support the After Travel Team Leader in administrative tasks as needed.

Requirements:

• Currently pursuing or recently graduated with a degree in Business, Tourism, Hospitality, or related field.

• Strong communication skills, both written and verbal in English and Swedish.

• Excellent organizational skills and attention to detail.

• Ability to manage multiple tasks and prioritize effectively.

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

• A customer-focused attitude and a desire to learn about the travel and claims process.

• Previous customer service or claims experience is a plus.

• You need to be available for an internship period that is minimum 6 months long.

• You need to be based in Stockholm.

What We Offer:

• The opportunity to gain valuable experience in a fast-paced industry.

• Mentorship from experienced professionals in the travel and claims field.

• Flexible working hours and potential for remote work.

• A supportive and friendly work environment.

• The chance to develop transferable skills such as customer service, problem-solving, and claim management.

Why apply for an internship at TUI?
We offer you an internship where you’ll be working right at the heart of our business – with real responsibilities, and the chance to work on real projects. You’ll gain a unique insight into our exciting and dynamic industry, with exposure to many other functional areas and senior colleagues, as well as the opportunity to enhance your professional skills through our on-hands approach. You’ll have lots of fun during your time with us, and we’ll ensure you get the support you need every step of the way. We love to see your uniqueness shine through and inspire the future of travel. INote: this is an unpaid internship.

We would love your feedback and input! We know that our new Intern is very valuable for us and brings new knowledge and approaches to the table. We can learn a lot from that. That’s why we have allocated time at the end of your internship period to bring your recommendations and advice to us.

Who are we?
TUI Group is the world’s number one integrated tourism business with more that 65.000 colleagues globally. As an Intern for TUI in the Nordics you will be a part of our Nordic organization. At TUI we say Let’s TUI it. For us, that means creating smiles every day. We have a can-do attitude, to find solutions and tackle every day together. So whether we’re dreaming up new ways to make our customers happier, or connecting with our colleagues, we’re creating a culture that’s as positive as the experiences we offer.

We’re adventure seekers. Smile givers. Impact makers. We’re TUI.

Contact: matilda.dankemeier@tui.se if you have any questions.