TUI Group • Stockholm, Sweden

Holiday Change Executive, Norwegian speaking, with Amadeus skills

Employment type:  Full time

Remote-first

A little flex time

Job Description

Come and join us in our Holiday Change Team. We are looking for a Norwegian-speaking colleague. The tasks include handling different changes, prior to departure on a booked holiday. Working hours are 08.00-17.00, weekdays.
You will have daily contact with our customers and business partners through e-mail, chat and telephone. Quality assurance and follow up is very important to us and we always strive to improve our service and be better in, order to be the obvious choice for our customers. We adhere to the travel conditions, laws, and regulations, while always having our customers in focus.

ABOUT THE JOB

Your daily tasks will be to:

  • Handle seasonal based changes as well as ad-hoc changes (charter flight and hotel, dynamic flight and hotel, excursions, ski and cruise).
  • Find an alternative holiday to our customers and handle the re-booking.
  • Responsible for all customer information regarding a holiday change
  • Securing the customer information is legally correct and according to guidelines.
  • Quality assurance.
  • Support function both in-house and to our partners.

ABOUT YOU

  • Service minded and customer oriented.
  • Excellent written and oral communication skills in Norwegian and English. One other Nordic language is a huge plus.
  • Amadeus education and at least 1-year experience, working in the system.
  • Being able to work in a fast pace environment.
  • Quality and detail focus with strong problem-solving and coordination skills.
  • Being a great team player with good interpersonal skills.
  • Self-reliant, important to be able to make decisions.
  • Great skills in working within different IT-systems, in particular Microsoft Office 365
  • Driven to achieve goals.
  • Understanding of travel law and regulations.
  • Minimum 1 year of experience in customer care within the travel industry and 3 years work experience overall.

ABOUT OUR OFFER

  • Great location and open space offices.
  • Excellent career development opportunities.
  • Fantastic holiday benefits including discounts.
  • Online wellbeing and learning support.
  • Fun and dynamic work culture.
  • Hybrid work – we offer flexible work model where TUI employees work at least half of the time in the office.


We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA.
We are looking forward to your application and meeting you!

Company benefits

Travel credit – All benefits vary by location and job role, we'd be happy to chat to you about this in more detail
Work from anywhere scheme – TUI WORKWIDE means colleagues can work from abroad for up to 30 working days a year
Employee discounts
Flexible working week
Bank holiday swaps
Time off in-lieu
Religious celebration leave
Buy or sell annual leave
Health insurance
Gym membership
Open to part time work for some roles
Mental health platform access
Enhanced maternity leave
Shared parental leave
Pregnancy loss leave
Enhanced paternity leave
Compassionate leave
Cinema discounts
Travel insurance
Cycle to work scheme
In office catering
Annual pay rises
Annual bonus
Life assurance
Salary sacrifice
In office workout classes
Teambuilding days
Employee assistance programme
Charity donation scheme
Enhanced sick pay
Share options
Faith rooms
Volunteer days
Lunch and learns
Hackathons
L&D budget
Sabbaticals
Personal development days
Mental health days
Travel loan
Enhanced pension match/contribution
Location
88%
Employees are very happy with their working location freedom
Hours
80%
Employees are largely happy with the flexibility in the hours they work
Benefits
76%
Employees are largely happy with the benefits their company offers
Work-life balance
72%
Employees feel that they can switch off quite easily from work
Role modelling
76%
Employees feel that most people work flexibly
Autonomy
81%
Employees feel they have complete autonomy over getting their work done

Additional employee ratings
(these do not contribute to the FlexScore®)

Diversity
70%
Employees feel that the diversity is good and there are continued efforts to improve it
Inclusion
75%
Employees feel that the culture supports equity and inclusivity well
Culture
80%
Employees enjoy the working environment
Mission
75%
Employees feel quite excited about the company mission
Salary
52%
Employees feel that their salary is fair and in line with the market average

Working at TUI Group

Company employees

60,000 globally

Gender diversity (male:female)

80:20

Office locations

Austria, Belgium, Brazil, Canada, China, Denmark, Finland, France, Germany, India, Ireland, Mexico, The Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom, USA

Hiring Countries

Austria

Belgium

Croatia

Denmark

Dominican Republic

Finland

France

Germany

Greece

Indonesia

Malaysia

Mexico

Netherlands

Norway

Portugal

Spain

Sweden

Thailand

Tunisia

Türkiye

United Kingdom

Awards & Achievements

Most flexible companies

Most flexible companies

Flexa100 2024