Holiday Advisor

Job Description

Joining the TUI Dublin Contact Centre Team as a Holiday Advisor, we will help you become an expert of our destinations, products and procedures to respond to, resolve and service a range of customer contacts. As a Holiday Advisor you will deliver a high-quality sales & service to both Travel Agents’ and direct Customers prior to holiday departure by contact channel of their choice; delivering sales, through service, of our products to enhance the holiday experience of all of our customers.

Joining us will not only provide opportunities for you to grow your career, but the benefits of being part of an exciting global team. The closing date for applications will be Wednesday 26th June.

ABOUT THE JOB

• Provide support to travel agents & direct/web customers, making & amending bookings, and answering general queries relating to our programme
• Upselling ancillaries associated with the holiday and taking/chasing payments, where necessary
• Ability to resolve customer queries/complaints quickly, professionally and confidently, at all times aiming for a one-call resolution
• Confident in multi-tasking and fulfilling all functional aspects of the Sales & Distribution division
• Work in conjunction with colleagues from relevant departments (in Ireland, the UK, resort and off-shore) to support other areas of the business
• Opportunity to take on project work to support your career development

ABOUT YOU

• Travel Agent or Call Centre experience will be highly regarded
• Experience of working in a results-driven environment to achieve personal targets
• Excellent customer service and communication skills
• Sales skills desirable
• Self-motivated and able to work under pressure
• Amadeus Experience desirable
• PC Literate
• Able to work flexible hours across the call centre opening hours 9-6pm including weekends and bank holidays on an annualised hour’s basis
• Able to commute to the Dublin Contact Centre (D04 K7H2) for a blend of office and home-working

ABOUT OUR OFFER

• Fantastic holiday benefits including discounts and special offers
• Contact centre incentive scheme
• Health and Wellbeing support in five key areas – Financial, Health, Social, Community and Career
• Pension scheme and life assurance.

​​We love to see your uniqueness shine through and inspire the future of travel.​ If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA

If you require any further information regarding this opportunity, please email careers@tui.co.uk

We really value your interest in TUI and will be back in touch with you shortly after the application closing date.