TUI Group • Dublin, Ireland

Holiday Advisor

Employment type:  Full time

Remote-first

A little flex time

Job Description

Joining the TUI Dublin Contact Centre Team as a Holiday Advisor, we will help you become an expert of our destinations, products and procedures to respond to, resolve and service a range of customer contacts. As a Holiday Advisor you will deliver a high-quality sales & service to both Travel Agents’ and direct Customers prior to holiday departure by contact channel of their choice; delivering sales, through service, of our products to enhance the holiday experience of all of our customers.

Joining us will not only provide opportunities for you to grow your career, but the benefits of being part of an exciting global team. The closing date for applications will be Wednesday 26th June.

ABOUT THE JOB

  • Provide support to travel agents & direct/web customers, making & amending bookings, and answering general queries relating to our programme
  • Upselling ancillaries associated with the holiday and taking/chasing payments, where necessary
  • Ability to resolve customer queries/complaints quickly, professionally and confidently, at all times aiming for a one-call resolution
  • Confident in multi-tasking and fulfilling all functional aspects of the Sales & Distribution division
  • Work in conjunction with colleagues from relevant departments (in Ireland, the UK, resort and off-shore) to support other areas of the business
  • Opportunity to take on project work to support your career development

ABOUT YOU

  • Travel Agent or Call Centre experience will be highly regarded
  • Experience of working in a results-driven environment to achieve personal targets
  • Excellent customer service and communication skills
  • Sales skills desirable
  • Self-motivated and able to work under pressure
  • Amadeus Experience desirable
  • PC Literate
  • Able to work flexible hours across the call centre opening hours 9-6pm including weekends and bank holidays on an annualised hour’s basis
  • Able to commute to the Dublin Contact Centre (D04 K7H2) for a blend of office and home-working

ABOUT OUR OFFER

  • Fantastic holiday benefits including discounts and special offers
  • Contact centre incentive scheme
  • Health and Wellbeing support in five key areas – Financial, Health, Social, Community and Career
  • Pension scheme and life assurance.

​​We love to see your uniqueness shine through and inspire the future of travel.​ If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA

If you require any further information regarding this opportunity, please email careers@tui.co.uk

We really value your interest in TUI and will be back in touch with you shortly after the application closing date.

Company benefits

Travel credit – All benefits vary by location and job role, we'd be happy to chat to you about this in more detail
Work from anywhere scheme – TUI WORKWIDE means colleagues can work from abroad for up to 30 working days a year
Employee discounts
Flexible working week
Bank holiday swaps
Time off in-lieu
Religious celebration leave
Buy or sell annual leave
Health insurance
Gym membership
Open to part time work for some roles
Mental health platform access
Enhanced maternity leave
Shared parental leave
Pregnancy loss leave
Enhanced paternity leave
Compassionate leave
Cinema discounts
Season ticket loan
Travel insurance
Cycle to work scheme
In office catering
Commuter loan
Annual pay rises
Annual bonus
Life assurance
Salary sacrifice
Matched pension contribution
In office workout classes
Teambuilding days
Employee assistance programme
Charity donation scheme
Enhanced sick pay
Share options
Faith rooms
Volunteer days
Lunch and learns
Hackathons
L&D budget
Sabbaticals
Personal development days
Mental health days
Location
88%
Employees are very happy with their working location freedom
Hours
80%
Employees are largely happy with the flexibility in the hours they work
Benefits
76%
Employees are largely happy with the benefits their company offers
Work-life balance
72%
Employees feel that they can switch off quite easily from work
Role modelling
76%
Employees feel that most people work flexibly
Autonomy
81%
Employees feel they have complete autonomy over getting their work done

Additional employee ratings
(these do not contribute to the FlexScore®)

Diversity
70%
Employees feel that the diversity is good and there are continued efforts to improve it
Inclusion
75%
Employees feel that the culture supports equity and inclusivity well
Culture
80%
Employees enjoy the working environment
Mission
75%
Employees feel quite excited about the company mission
Salary
52%
Employees feel that their salary is fair and in line with the market average

Working at TUI Group

Company employees

60,000 globally

Gender diversity (male:female)

80:20

Office locations

Austria, Belgium, Brazil, Canada, China, Denmark, Finland, France, Germany, India, Ireland, Mexico, The Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom, USA

Hiring Countries

Austria

Belgium

Croatia

Denmark

Dominican Republic

Finland

France

Germany

Greece

Indonesia

Malaysia

Mexico

Netherlands

Norway

Portugal

Spain

Sweden

Thailand

Tunisia

Türkiye

United Kingdom

Awards & Achievements

Most flexible companies

Most flexible companies

Flexa100 2024

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