Flight specials

Job Description

ABOUT OUR OFFER

• You process seat reservations in case of aircraft changes and inform the customer of this;
• You process manual seat reservations for passengers with special assistance (children traveling alone, passengers with reduced mobility, etc.)
• You process requests for flights with TUI Fly regarding:
  • Extraordinary Baggage
  • Medical requests and oxygen
  • Dangerous Goods (transport of batteries, weapons, etc.)
  • Transport of manual and electrical equipment
  • Request for adapted rooms or transfer for passengers with reduced mobility
• Quickly and correctly handle these changes and problems before departure

• If necessary, you look for a suitable alternative;
• You are responsible for handling files in order to quickly offer customers a suitable solution/answer and to guarantee high customer satisfaction;
• Informing and advising the departments involved;

Following a shift in the flight program, a number of flights are being changed and the previously

made seat reservations must be placed on the new device.

You will receive a request for a passenger with reduced mobility who would also like an adapted

room and transport.

The request you made 2 days ago for an adapted room is unfortunately no longer available in the

desired hotel. …