Excursions Customer Service Agent Third Party | Dominican Republic | Local Residents

Job Description

We are seeking savvy and skilled individuals like you to join our diverse team of Contact Centre.

Become part of our TUI Contact Centre team and support our 24/7 service, supporting our TUI and Third Party Guests. As the friendly local voice of TUI- You will use single as an opportunity to make our quests smile and ‘live happy’.

If you've got the residency in Dominican Republic and speak English plus ideally another European language, keep on reading!

ABOUT OUR OFFER

• A job at our TUI Contact Centre offers much more than your basic salary which already starts at $360,000.00 DOP gross/year.
• 14 days of Holiday (on a full year) + we give you two extra days (on your Birthday and one Happy day).
• We offer hybrid working on permanent contracts.
• You will be working 5 days and have 2 days off on shift pattern.
• Complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub.
• Get involved with charity and sustainability initiatives like the TUI Care Foundation.
• Multiple permanent career development opportunities available.

ABOUT THE JOB

• When guests contact us related to our Trips & Activities booked through our digital channels - you will be the one to listen and respond.
• You will also guide our guests and travel agencies through our online booking systems.
• A key part you play is to collaborate with our suppliers and your Destination Management colleagues to resolve issues quickly and efficiently.
• With each guest contact you have it will soon become clear – it really is you that can make a difference and help our guests to smile

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ABOUT YOU

• You are a true people person - confident communicating to international guests, travel agencies and suppliers.
• You can quickly learn, with technical skills to operate multiple online systems at once and still deliver excellent customer service.
• Strong verbal & written in English and a plus if you also speak one or more of the following languages - German, Dutch, French or Polish.

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

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