Customer Support Agent

Job Description

As a Customer Support Agent, you will be part of an international corporate culture where variety is key.

ABOUT OUR OFFER

In addition to an extensive benefits package, working at TUI brings many benefits, extras and fun:
• Annual cafeteria plan with regard to terms of employment
• Health & Wellbeing: sports, nutrition and inspirational sessions
• Employee benefits on travel
• Life Long Learning (online/offline)

ABOUT THE JOB

• You are responsible for welcoming our customers at the airport;
• Our passengers can count on your assistance during baggage check-in and boarding;
• In the event of delays or problems, you help passengers as quickly and efficiently as possible. You provide the right solution for the right situation;

• If travellers wish to leave last-minute, you are also the person who will sell the plane tickets;
• You are also responsible for other administrative tasks (handling e-mails, sending mail, etc.). In addition, you will also help with the distribution and stock management of promotional material, business gifts and office materials.

ABOUT YOU

• You are the point of contact for our travellers, the face of TUI. That's why you hold our values in high regard: "Trusted, Unique and Inspiring". TUI is in your DNA!
• You are customer-friendly and commercially minded;
• In our international environment, you can express yourself fluently in Dutch, French and English;
• In addition, you have a healthy sense of responsibility and you come across as familiar and well-groomed to our customers.
• Word, Outlook, Excel; you know the MS Office package like the back of your hand!
• A flexible (part-time) schedule does not scare you, you are fully happy to work alternately in morning/day/night shifts. You will also get to work during weekends and holidays.

#LI-ONSITE #LI-LS1

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.