TUI Group • Stockholm, Sweden

Customer Sales & Service Teamlead - Sweden

Employment type:  Full time


A little flex time

Job Description

We are looking for a highly engaged person that is passionate about leadership and has strong coaching skills. At our Customer Center, we do our outmost to help our customers to fulfill their holiday dreams.
In our Customer Center you play an important role to engage and motivate our Customer Service and Sales Consultants. We need a leader who is using coaching and leading with business driven mind towards; sales, service, ancillaries, availability and customer satisfaction (CSAT & NPS) in all channels. You enjoy to stay present and you work together with your team.
It is important that you are flexible with a positive attitude, focusing on solutions rather than problems. Enjoys to take lead and ownership to drive employee engagement, great result through daily coaching to hit set targets.
You work in a team with 4 other Teamleaders in our Stockholm office but you are also a part of a Nordic Teamleader team.


  • Responsibility to lead and coach the team with business driven mind towards sales, ancillaries, availability and customer satisfaction (NPS) in all channels.
  • Be present and support team on daily basis. Work with People Management and secure that 1-1 are scheduled, side by side listening and call monitoring executed.
  • Responsible for Nordic KPI´s on a team level and create conditions for the team to reach targets.
  • Responsibility to ensure engagement in team according to targets.
  • Be a role model for team members and act as a visible and clear leader.


  • Experience from working in a Customer Center organisation before.
  • Minimum two year experince from working with leadership.
  • Sales driven mindset.
  • Fluency in Swedish, English and proficiency in one extra Nordic language is highly advantageous.
  • Change management skills.
  • Well developed communications skills.
  • Operational leadership expericene with focus on driving results.
  • Social, enthusiasm and engagement.
  • People leadership skills with focus on customer, engagement & motivation.
  • Enjoy working in a fast pace.
  • Experience of working with digital sales & service is meritorious.


  • Great location and open space offices.
  • Excellent career development opportunities.
  • Fantastic holiday benefits including discounts.
  • Online wellbeing and learning support.
  • Fun and dynamic work culture.

We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA.
We are looking forward to your application and meeting you!

Company benefits

Health insurance – All benefits vary by location and job role, we'd be happy to chat to you about this in more detail
Work from anywhere scheme – TUI WORKWIDE means colleagues can work from abroad for up to 30 working days a year
Flexible working week
Religious celebration leave
Bank holiday swaps
Travel credit
Time off in-lieu
Buy or sell annual leave
Gym membership
Employee discounts
Mental health platform access
Open to part time work for some roles
Enhanced maternity leave
Shared parental leave
Pregnancy loss leave
Enhanced paternity leave
Compassionate leave
Cinema discounts
Season ticket loan
Travel insurance
Cycle to work scheme
In office catering
Commuter loan
Annual pay rises
Annual bonus
Life assurance
Salary sacrifice
Matched pension contribution
In office workout classes
Teambuilding days
Employee assistance programme
Charity donation scheme
Enhanced sick pay
Share options
Faith rooms
Volunteer days
Lunch and learns
L&D budget
Personal development days
Mental health days

We asked employees of TUI Group how satisfied they were with flexible working, and this is what they told us

Employees are very happy with their working location freedom
Employees are largely happy with the flexibility in the hours they work
Employees are largely happy with the benefits their company offers
Work-life balance
Employees feel that they can switch off quite easily from work
Role modelling
Employees feel that most people work flexibly
Employees feel they have complete autonomy over getting their work done

Additional employee ratings
(these do not contribute to the FlexScore®)

Employees feel that the diversity is good and there are continued efforts to improve it
Employees feel that the culture supports equity and inclusivity well
Employees enjoy the working environment
Employees feel quite excited about the company mission
Employees feel that their salary is fair and in line with the market average
Working at TUI Group

Company employees

60,000 globally

Gender diversity (male:female)


Office locations

Austria, Belgium, Brazil, Canada, China, Denmark, Finland, France, Germany, India, Ireland, Mexico, The Netherlands, Norway, Poland, Spain, Sweden, Switzerland, United Kingdom, USA