TUI Group • Stockholm, Sweden

Customer Sales & Service Teamlead - Sweden

Employment type:  Full time

Remote-first

A little flex time

Job Description

We are looking for a highly engaged person that is passionate about leadership and has strong coaching skills. At our Customer Center, we do our outmost to help our customers to fulfill their holiday dreams.
In our Customer Center you play an important role to engage and motivate our Customer Service and Sales Consultants. We need a leader who is using coaching and leading with business driven mind towards; sales, service, ancillaries, availability and customer satisfaction (CSAT & NPS) in all channels. You enjoy to stay present and you work together with your team.
It is important that you are flexible with a positive attitude, focusing on solutions rather than problems. Enjoys to take lead and ownership to drive employee engagement, great result through daily coaching to hit set targets.
You work in a team with 4 other Teamleaders in our Stockholm office but you are also a part of a Nordic Teamleader team.

ABOUT THE JOB

  • Responsibility to lead and coach the team with business driven mind towards sales, ancillaries, availability and customer satisfaction (NPS) in all channels.
  • Be present and support team on daily basis. Work with People Management and secure that 1-1 are scheduled, side by side listening and call monitoring executed.
  • Responsible for Nordic KPI´s on a team level and create conditions for the team to reach targets.
  • Responsibility to ensure engagement in team according to targets.
  • Be a role model for team members and act as a visible and clear leader.

ABOUT YOU

  • Experience from working in a Customer Center organisation before.
  • Minimum two year experince from working with leadership.
  • Sales driven mindset.
  • Fluency in Swedish, English and proficiency in one extra Nordic language is highly advantageous.
  • Change management skills.
  • Well developed communications skills.
  • Operational leadership expericene with focus on driving results.
  • Social, enthusiasm and engagement.
  • People leadership skills with focus on customer, engagement & motivation.
  • Enjoy working in a fast pace.
  • Experience of working with digital sales & service is meritorious.

ABOUT OUR OFFER

  • Great location and open space offices.
  • Excellent career development opportunities.
  • Fantastic holiday benefits including discounts.
  • Online wellbeing and learning support.
  • Fun and dynamic work culture.


We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA.
We are looking forward to your application and meeting you!

Company benefits

Travel credit – All benefits vary by location and job role, we'd be happy to chat to you about this in more detail
Work from anywhere scheme – TUI WORKWIDE means colleagues can work from abroad for up to 30 working days a year
Employee discounts
Flexible working week
Bank holiday swaps
Time off in-lieu
Religious celebration leave
Buy or sell annual leave
Health insurance
Gym membership
Open to part time work for some roles
Mental health platform access
Enhanced maternity leave
Shared parental leave
Pregnancy loss leave
Enhanced paternity leave
Compassionate leave
Cinema discounts
Travel insurance
Cycle to work scheme
In office catering
Annual pay rises
Annual bonus
Life assurance
Salary sacrifice
In office workout classes
Teambuilding days
Employee assistance programme
Charity donation scheme
Enhanced sick pay
Share options
Faith rooms
Volunteer days
Lunch and learns
Hackathons
L&D budget
Sabbaticals
Personal development days
Mental health days
Travel loan
Enhanced pension match/contribution
Location
88%
Employees are very happy with their working location freedom
Hours
80%
Employees are largely happy with the flexibility in the hours they work
Benefits
76%
Employees are largely happy with the benefits their company offers
Work-life balance
72%
Employees feel that they can switch off quite easily from work
Role modelling
76%
Employees feel that most people work flexibly
Autonomy
81%
Employees feel they have complete autonomy over getting their work done

Additional employee ratings
(these do not contribute to the FlexScore®)

Diversity
70%
Employees feel that the diversity is good and there are continued efforts to improve it
Inclusion
75%
Employees feel that the culture supports equity and inclusivity well
Culture
80%
Employees enjoy the working environment
Mission
75%
Employees feel quite excited about the company mission
Salary
52%
Employees feel that their salary is fair and in line with the market average

Working at TUI Group

Company employees

60,000 globally

Gender diversity (male:female)

80:20

Office locations

Austria, Belgium, Brazil, Canada, China, Denmark, Finland, France, Germany, India, Ireland, Mexico, The Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom, USA

Hiring Countries

Austria

Belgium

Croatia

Denmark

Dominican Republic

Finland

France

Germany

Greece

Indonesia

Malaysia

Mexico

Netherlands

Norway

Portugal

Spain

Sweden

Thailand

Tunisia

Türkiye

United Kingdom

Awards & Achievements

Most flexible companies

Most flexible companies

Flexa100 2024