We are looking for a highly engaged person that is passionate about leadership and has strong coaching skills. At our Customer Center, we do our outmost to help our customers to fulfill their holiday dreams.
In our Customer Center you play an important role to engage and motivate our Customer Service and Sales Consultants. We need a leader who is using coaching and leading with business driven mind towards; sales, service, ancillaries, availability and customer satisfaction (CSAT & NPS) in all channels. You enjoy to stay present and you work together with your team.
It is important that you are flexible with a positive attitude, focusing on solutions rather than problems. Enjoys to take lead and ownership to drive employee engagement, great result through daily coaching to hit set targets.
You work in a team with 4 other Teamleaders in our Stockholm office but you are also a part of a Nordic Teamleader team.
ABOUT THE JOB
- Responsibility to lead and coach the team with business driven mind towards sales, ancillaries, availability and customer satisfaction (NPS) in all channels.
- Be present and support team on daily basis. Work with People Management and secure that 1-1 are scheduled, side by side listening and call monitoring executed.
- Responsible for Nordic KPI´s on a team level and create conditions for the team to reach targets.
- Responsibility to ensure engagement in team according to targets.
- Be a role model for team members and act as a visible and clear leader.
- Experience from working in a Customer Center organisation before.
- Minimum two year experince from working with leadership.
- Sales driven mindset.
- Fluency in Swedish, English and proficiency in one extra Nordic language is highly advantageous.
- Change management skills.
- Well developed communications skills.
- Operational leadership expericene with focus on driving results.
- Social, enthusiasm and engagement.
- People leadership skills with focus on customer, engagement & motivation.
- Enjoy working in a fast pace.
- Experience of working with digital sales & service is meritorious.
ABOUT OUR OFFER
- Great location and open space offices.
- Excellent career development opportunities.
- Fantastic holiday benefits including discounts.
- Online wellbeing and learning support.
- Fun and dynamic work culture.
We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA.
We are looking forward to your application and meeting you!
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