Flexa
TUI Group • Oslo, Norway

Customer Sales & Service Agent - Norway

Employment type:  Full time

Remote-first

A little flex time

Job Description

Are you passionate about sales? Has service in your DNA? And are interested in being part of TUIs future digital journey?

We are searching for a Norwegian speaking full-time Customer Sales & Service Agent to our Nordic Customer Center. At our Customer Center, we do our utmost to help our customers to fulfill their holiday dreams.

Your role is to guide the customer to the correct product while on the phone, chat & social media.

ABOUT THE JOB

Your daily tasks will be to:

  • Sale of holidays and additional TUI products
  • Engage with customers on phone, chat and multimedia channels
  • Ensure excellent customer service and contribute to customer retention
  • Answering & solving customer questions and handling changes to existing bookings

ABOUT YOU

  • Norwegian speaking & fluent in English. Any other Nordic language is a plus
  • Love to sell and is results oriented
  • Flexible with positive attitude
  • Good problem-solving skills
  • Work independently
  • Like fast pace
  • Computer-comfortable
  • Able to work daytime and evenings, as well as weekends

ABOUT OUR OFFER

  • Great location and open space offices
  • Excellent career development opportunities
  • Fantastic holiday benefits including discounts
  • Wellness benefit and learning support
  • Fun and dynamic work culture
  • Hybrid work – we offer flexible work model where TUI employees work at least half of the time in the office


We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA.

We are looking forward to your application and meeting you.

Company benefits

Travel credit – All benefits vary by location and job role, we'd be happy to chat to you about this in more detail
Work from anywhere scheme – TUI WORKWIDE means colleagues can work from abroad for up to 30 working days a year
Employee discounts
Flexible working week
Bank holiday swaps
Time off in-lieu
Religious celebration leave
Buy or sell annual leave
Health insurance
Gym membership
Open to part time work for some roles
Mental health platform access
Enhanced maternity leave
Shared parental leave
Pregnancy loss leave
Enhanced paternity leave
Compassionate leave
Cinema discounts
Season ticket loan
Travel insurance
Cycle to work scheme
In office catering
Commuter loan
Annual pay rises
Annual bonus
Life assurance
Salary sacrifice
Matched pension contribution
In office workout classes
Teambuilding days
Employee assistance programme
Charity donation scheme
Enhanced sick pay
Share options
Faith rooms
Volunteer days
Lunch and learns
Hackathons
L&D budget
Sabbaticals
Personal development days
Mental health days
Location
88%
Employees are very happy with their working location freedom
Hours
80%
Employees are largely happy with the flexibility in the hours they work
Benefits
76%
Employees are largely happy with the benefits their company offers
Work-life balance
72%
Employees feel that they can switch off quite easily from work
Role modelling
76%
Employees feel that most people work flexibly
Autonomy
81%
Employees feel they have complete autonomy over getting their work done

Additional employee ratings
(these do not contribute to the FlexScore®)

Diversity
70%
Employees feel that the diversity is good and there are continued efforts to improve it
Inclusion
75%
Employees feel that the culture supports equity and inclusivity well
Culture
80%
Employees enjoy the working environment
Mission
75%
Employees feel quite excited about the company mission
Salary
52%
Employees feel that their salary is fair and in line with the market average

Working at TUI Group

Company employees

60,000 globally

Gender diversity (male:female)

32:68

Office locations

Austria, Belgium, Brazil, Canada, China, Denmark, Finland, France, Germany, India, Ireland, Mexico, The Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom, USA

Hiring Countries

Austria
Belgium
Croatia
Denmark
Dominican Republic
Finland
France
Germany
Greece
Indonesia
Malaysia
Mexico
Netherlands
Norway
Portugal
Spain
Sweden
Thailand
Tunisia
Türkiye
United Kingdom

Awards & Achievements

Most flexible companies

Most flexible companies

Flexa100 2024

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