Customer Operations Assistant

Job Description

As a member of the Customer Operations Team, you’ll be part of all operations for Ireland. Working closely with the Customer Operations Manager, you’ll help to ensure that we deliver outstanding customer service throughout the customer journey. You’ll analyse current performance, research and suggest better ways of operating to ensure that our customer’s expectations are met and exceeded. You’ll work closely with teams from across the business acting as the ‘voice’ of our customers.

You’ll join us initially on a comprehensive training programme for 6 weeks and this will take place in our office in Dublin. Once completed we will happily support a hybrid working arrangement which would see you joining us in the office around twice a month with the remainder of the time working from home

The closing date for applications will be Friday 16th August

ABOUT THE JOB

• You are responsible for handling calls/emails from internal & external customers as well as dealing with queries/issues as they rise.
• You’ll be working with 3rd party suppliers and internal stakeholders to ensure flights, accommodation and transfers affected by holiday change are rebooked correctly.
• You’ll be responsible for sending essential information to 3rd party suppliers to ensure the best holiday experience for our customers.
• You are accountable for ensuring the daily tasks assigned to you are accomplished in a timely manner.
• You will be building and maintaining B2B relationships with external stakeholders.

ABOUT YOU

• We’d be keen to hear from candidates with knowledge of 3rd party flying systems (Amadeus or other GDS systems) or reservations/operations experience within the travel industry.
• Proficiency in MS products is desired.
• You are customer centric with a passion for driving improved customer service and the ability to remain calm in high pressure situations.
• Difficult conversations with customers on the phone are nothing new for you.
• You have a high standard of written communication with good attention to detail and can manage and inform stakeholders.
• You can work in a team environment or independently, using your own initiative with the confidence to escalate problems where appropriate.
• You can cope with pressure, multi-task and make informed decisions within tight deadlines.

ABOUT OUR OFFER

• Fantastic holiday benefits including discounts and special offers
• Health and Wellbeing support in five key areas – Financial, Health, Social, Community and Career
• Incentive Scheme
• Pension scheme and life assurance.

​​We love to see your uniqueness shine through and inspire the future of travel.​ If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA

If you require any further information regarding this opportunity, please email careers@tui.co.uk

We really value your interest in TUI and will be back in touch with you shortly after the application closing date.