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TUI Group • Dublin, Ireland

Customer Operations Assistant

Employment type:  Full time

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top 3 scores:
88%

Location

81%

Autonomy

80%

Hours

Job Description

As a member of the Customer Operations Team, you’ll be part of all operations for Ireland. Working closely with the Customer Operations Manager, you’ll help to ensure that we deliver outstanding customer service throughout the customer journey. You’ll analyse current performance, research and suggest better ways of operating to ensure that our customer’s expectations are met and exceeded. You’ll work closely with teams from across the business acting as the ‘voice’ of our customers.

You’ll join us initially on a comprehensive training programme for 6 weeks and this will take place in our office in Dublin. Once completed we will happily support a hybrid working arrangement which would see you joining us in the office around twice a month with the remainder of the time working from home

The closing date for applications will be Friday 16th August

ABOUT THE JOB

  • You are responsible for handling calls/emails from internal & external customers as well as dealing with queries/issues as they rise.
  • You’ll be working with 3rd party suppliers and internal stakeholders to ensure flights, accommodation and transfers affected by holiday change are rebooked correctly.
  • You’ll be responsible for sending essential information to 3rd party suppliers to ensure the best holiday experience for our customers.
  • You are accountable for ensuring the daily tasks assigned to you are accomplished in a timely manner.
  • You will be building and maintaining B2B relationships with external stakeholders.

ABOUT YOU

  • We’d be keen to hear from candidates with knowledge of 3rd party flying systems (Amadeus or other GDS systems) or reservations/operations experience within the travel industry.
  • Proficiency in MS products is desired.
  • You are customer centric with a passion for driving improved customer service and the ability to remain calm in high pressure situations.
  • Difficult conversations with customers on the phone are nothing new for you.
  • You have a high standard of written communication with good attention to detail and can manage and inform stakeholders.
  • You can work in a team environment or independently, using your own initiative with the confidence to escalate problems where appropriate.
  • You can cope with pressure, multi-task and make informed decisions within tight deadlines.

ABOUT OUR OFFER

  • Fantastic holiday benefits including discounts and special offers
  • Health and Wellbeing support in five key areas – Financial, Health, Social, Community and Career
  • Incentive Scheme
  • Pension scheme and life assurance.

​​We love to see your uniqueness shine through and inspire the future of travel.​ If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA

If you require any further information regarding this opportunity, please email careers@tui.co.uk

We really value your interest in TUI and will be back in touch with you shortly after the application closing date.

Company benefits

Travel credit – All benefits vary by location and job role, we'd be happy to chat to you about this in more detail
Work from anywhere scheme – TUI WORKWIDE means colleagues can work from abroad for up to 30 working days a year
Employee discounts
Flexible working week
Bank holiday swaps
Time off in-lieu
Religious celebration leave
Buy or sell annual leave
Health insurance
Gym membership
Open to part time work for some roles
Mental health platform access
Enhanced maternity leave
Shared parental leave
Pregnancy loss leave
Enhanced paternity leave
Compassionate leave
Cinema discounts
Travel insurance
Cycle to work scheme
In office catering
Annual pay rises
Annual bonus
Life assurance
Salary sacrifice
In office workout classes
Teambuilding days
Employee assistance programme
Charity donation scheme
Enhanced sick pay
Share options
Faith rooms
Volunteer days
Lunch and learns
Hackathons
L&D budget
Sabbaticals
Personal development days
Mental health days
Travel loan
Enhanced pension match/contribution

We asked employees of TUI Group what it's like to work there, and this is what they told us.

Location
88%
Employees are very happy with their working location freedom
Hours
80%
Employees are largely happy with the flexibility in the hours they work
Benefits
76%
Employees are largely happy with the benefits their company offers
Work-life balance
72%
Employees feel that they can switch off quite easily from work
Role modelling
76%
Employees feel that most people work flexibly
Autonomy
81%
Employees feel they have complete autonomy over getting their work done

Additional employee ratings
(these do not contribute to the FlexScore®)

Diversity
70%
Employees feel that the diversity is good and there are continued efforts to improve it
Inclusion
75%
Employees feel that the culture supports equity and inclusivity well
Culture
80%
Employees enjoy the working environment
Mission
75%
Employees feel quite excited about the company mission
Salary
52%
Employees feel that their salary is fair and in line with the market average

Working at TUI Group

Company employees

60,000 globally

Gender diversity (male:female)

80:20

Office locations

Austria, Belgium, Brazil, Canada, China, Denmark, Finland, France, Germany, India, Ireland, Mexico, The Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom, USA

Hiring Countries

Austria

Belgium

Croatia

Denmark

Dominican Republic

Finland

France

Germany

Greece

Indonesia

Malaysia

Mexico

Netherlands

Norway

Portugal

Spain

Sweden

Thailand

Tunisia

Türkiye

United Kingdom

Awards & Achievements

Most flexible companies

Most flexible companies

Flexa100 2024

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