TUI Group • Copenhagen, Denmark

Community & Social Content Specialist

Employment type:  Full time

Remote-first

A little flex time

Job Description

Are you passionate about social media and community management? We’re expanding our Nordic Social Media team and seeking a Community & Social Content Specialist to join us for the next 9-10 months.
This is a new role, where you’ll be at the forefront of our online community, engaging with customers in one local source market (Denmark). Your responsibilities will include maintaining TUI’s brand voice on social media, monitoring and responding to customer interactions, and playing a crucial role in driving community initiatives and crisis management. Additionally, You’ll also play a key role in translating, adapting and publishing Nordic social media content for local audiences.

ABOUT THE JOB

Your daily tasks will be to:

  • Engage with customers on social channels and secure TUI Tone of Voice in one Nordic market (Denmark) by commenting and responding to public customer posts online
  • Monitor social media, community sentiment and influencer activities
  • Gather community insights to help us create engaging and shareable content for TUI
  • Provide community feedback to TUI stakeholders
  • Plan and execute community initiatives and programs
  • Translate and adapt nordic content for social organic to local market
  • Align with local sales plan and create local content for social organic channels
  • Working close together with our social content manager, community manager and social media manager

ABOUT YOU

  • 1+ year proven, hands on experience in customer service or community management, preferably on social media
  • Good interpersonal skills – you are a team player
  • Good problem-solving skills and ability to tackle many different tasks at once
  • Any crisis communication experience is a huge plus
  • Experience from travel industry is a huge plus
  • Positive thinking and a can-do attitude
  • Excellent written and oral communication skills in Danish and English. One other Nordic language is a plus.

    We also see that you have compassion and understanding for our customer in order to keep a customer-centric approach.

ABOUT OUR OFFER

  • Great location and open space offices
  • Excellent career development opportunities
  • Fantastic holiday benefits including discounts
  • Online wellbeing and learning support
  • Fun and dynamic work culture

Hybrid work – we offer flexible work model where TUI employees work at least half of the time in the office
We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA.
We are looking forward to your application and meeting you!

Company benefits

Travel credit – All benefits vary by location and job role, we'd be happy to chat to you about this in more detail
Work from anywhere scheme – TUI WORKWIDE means colleagues can work from abroad for up to 30 working days a year
Employee discounts
Flexible working week
Bank holiday swaps
Time off in-lieu
Religious celebration leave
Buy or sell annual leave
Health insurance
Gym membership
Open to part time work for some roles
Mental health platform access
Enhanced maternity leave
Shared parental leave
Pregnancy loss leave
Enhanced paternity leave
Compassionate leave
Cinema discounts
Travel insurance
Cycle to work scheme
In office catering
Annual pay rises
Annual bonus
Life assurance
Salary sacrifice
In office workout classes
Teambuilding days
Employee assistance programme
Charity donation scheme
Enhanced sick pay
Share options
Faith rooms
Volunteer days
Lunch and learns
Hackathons
L&D budget
Sabbaticals
Personal development days
Mental health days
Travel loan
Enhanced pension match/contribution
Location
88%
Employees are very happy with their working location freedom
Hours
80%
Employees are largely happy with the flexibility in the hours they work
Benefits
76%
Employees are largely happy with the benefits their company offers
Work-life balance
72%
Employees feel that they can switch off quite easily from work
Role modelling
76%
Employees feel that most people work flexibly
Autonomy
81%
Employees feel they have complete autonomy over getting their work done

Additional employee ratings
(these do not contribute to the FlexScore®)

Diversity
70%
Employees feel that the diversity is good and there are continued efforts to improve it
Inclusion
75%
Employees feel that the culture supports equity and inclusivity well
Culture
80%
Employees enjoy the working environment
Mission
75%
Employees feel quite excited about the company mission
Salary
52%
Employees feel that their salary is fair and in line with the market average

Working at TUI Group

Company employees

60,000 globally

Gender diversity (male:female)

80:20

Office locations

Austria, Belgium, Brazil, Canada, China, Denmark, Finland, France, Germany, India, Ireland, Mexico, The Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom, USA

Hiring Countries

Austria

Belgium

Croatia

Denmark

Dominican Republic

Finland

France

Germany

Greece

Indonesia

Malaysia

Mexico

Netherlands

Norway

Portugal

Spain

Sweden

Thailand

Tunisia

Türkiye

United Kingdom

Awards & Achievements

Most flexible companies

Most flexible companies

Flexa100 2024