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TUI Group • Cancun, MEX,

Booking Executive | Fixed Term | Cancun

Employment type:  Full time

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top 3 scores:
88%

Location flexibility

81%

Autonomy

80%

Hours flexibility

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Job Description

Join our Global TUI Musement Operations Hub as a Booking Executive to manage and ensure all booking information from our customers are correctly integrated in our systems, and provide the best digital service for our customers.

ABOUT OUR OFFER

  • Competitive salary and benefits as standard.
  • Career progression opportunities in more than 50 countries worldwide.
  • Develop yourself as part of a friendly, richly diverse and virtual international team.
  • Exceptional approach to your learning - access to free learning platforms & language lessons.

ABOUT YOU

  • Strong administration and organisational skills.
  • Experience user knowledge of Asterix would be highly desirable.
  • Is a great logically thinker and can work well independently or as a team.
  • Easily adapts to a variety of changes to ways of working and quickly react to operational issues.
  • Can solve problems independently and/or make suggestions how to improve ways of working, embracing our digital culture.
  • Fluent in verbal and written English is required. Additional languages advantageous.

ABOUT THE JOB

  • Monitoring automatic integration of bookings and updating the booking system.
  • Checking special requests bookings and registering the requirements.
  • Liaise and maintain a good working relationship with other departments and destinations of the business also liaising with suppliers and our clients.
  • To solve discrepancies between providers and internal administration.
  • To use internal client's systems to follow up on roomings and payments when applicable.
  • Process bookings of non-integrated clients.
  • Ensure validations are in place to guarantee data consistency.
  • Ensure maximum capacity (and revenue) from commitment properties and allotment handling, when required..

TUI Musement is a leading Tours & Activities business. It combines a scalable digital platform with local service delivery, to offer excursions, activities, tickets and transfers in more than 50 countries worldwide. There are over 130,000 ‘things to do’ in all major holiday and city destinations, which are distributed through B2B partners, via the Musement and TUI websites and direct to TUI customers. We also offer services to cruise lines through Intercruises Shoreside & Port Services in ports worldwide. TUI Musement sold around 10 million excursions, tours and activities delivered by our international colleagues located around the world and is one of the major growth areas of TUI Group.

In 2018, TUI’s Tours & Activities division acquired Musement, a leading traveltech start-up. Following a two-year transition period, both became one fully integrated business - known as TUI Musement - combining the global reach, strong resources and high quality in-destination service delivery of TUI, with the digital capabilities, agile working methodology and start-up mindset of Musement.

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.

#TUIJobs #TUIMusement

Company benefits

Travel credit – All benefits vary by location and job role, we'd be happy to chat to you about this in more detail
Work from anywhere scheme – TUI WORKWIDE means colleagues can work from abroad for up to 30 working days a year
Employee discounts
Flexible working week
Bank holiday swaps
Time off in-lieu
Religious celebration leave
Buy or sell annual leave
Health insurance
Gym membership
Open to part time work for some roles
Mental health platform access
Enhanced maternity leave
Shared parental leave
Pregnancy loss leave
Enhanced paternity leave
Compassionate leave
Cinema discounts
Travel insurance
Cycle to work scheme
In office catering
Annual pay rises
Annual bonus
Life assurance
Salary sacrifice
In office workout classes
Teambuilding days
Employee assistance programme
Charity donation scheme
Enhanced sick pay
Share options
Faith rooms
Volunteer days
Lunch and learns
Hackathons
L&D budget
Sabbaticals
Personal development days
Mental health days
Travel loan
Enhanced pension match/contribution

We asked employees of TUI Group what it's like to work there, and this is what they told us.

Location flexibility
88%
Employees are very happy with their working location freedom
Hours flexibility
80%
Employees are largely happy with the flexibility in the hours they work
Benefits
76%
Employees are largely happy with the benefits their company offers
Work-life balance
72%
Employees feel that they can switch off quite easily from work
Role modelling
76%
Employees feel that most people work flexibly
Autonomy
81%
Employees feel they have complete autonomy over getting their work done

Additional employee ratings
(these do not contribute to the FlexScore®)

Diversity
70%
Employees feel that the diversity is good and there are continued efforts to improve it
Inclusion
75%
Employees feel that the culture supports equity and inclusivity well
Culture
80%
Employees enjoy the working environment
Mission
75%
Employees feel quite excited about the company mission
Salary
52%
Employees feel that their salary is fair and in line with the market average

Working at TUI Group

Company employees

60,000 globally

Gender diversity (male:female)

80:20

Currently Hiring Countries

Aruba

Australia

Austria

Belgium

Bulgaria

Caribbean Netherlands

China

Costa Rica

Croatia

Curaçao

Cyprus

Denmark

Dominican Republic

Egypt

France

Germany

Greece

Hong Kong

Indonesia

Ireland

Italy

Malta

Mexico

Netherlands

Poland

Portugal

Slovenia

Spain

Sweden

Switzerland

Thailand

Tunisia

Türkiye

United Kingdom

Office Locations

Awards & Achievements

Most flexible companies

Most flexible companies

Flexa100 2024