Data Protection Officer

Job Description

ATTENTION: HELP US MAKE DATA PROTECTION LESS BORING!

We're looking for an ambitious, solution-driven individual with exceptional experience in data protection to join our Service Delivery team as a Data Protection Officer, helping drive our mission to simplify data protection for scale-ups so they can grow with confidence.

💡We exist to EMPOWER companies' growth by making data protection SIMPLE, EASY, & INTERESTING by combining TECHNOLOGY with EXPERTS.

🔥 Over 50 leading tech start-ups use our Data Protection-as-a-Service solution, and we're quickly becoming recognised as a leader in the start-up and scale-up arena.

🚀 You will be joining a fast-growing tech start-up, working with leaders from some of the hottest and fastest-growing companies, giving you a network like no other and many exciting opportunities to supercharge your data protection experience.

⭐️ We're a flexible and remote-first company with 12 employees and 7-figure revenues that recently won Tempo's Top 100 Start-up Award (2 years in a row) and Flexa's Industry Awards for Flexible SaaS and Software (2023).

In This Role, You Will:

• Act as the primary privacy advisor to a set of Trust Keith customers, responsible for delivering a consistently standout service.
• Manage implementation of our product for your customers, ensuring implementation progress in line with SLAs.
• Lead on customer calls, including Risk Committee meetings, identifying and communicating the highest risks via the Trust Keith app.
• Promptly respond to customers’ data protection support queries in line with data compliance requirements.
• Support the creation of data protection assets (e.g. IAR, RoPA, data maps) through our product.
• Constantly improve customer relationships, monitor their growth and tailor our service to their needs throughout their journey.
• Develop an in-depth understanding of your customer's risks and priorities by conducting data protection audits.
• Contribute to the continuous improvement of our product and expert service by providing feedback to our product team.
• Step in to support other DPOs' customers during absences/holidays and as and when required.
• Contribute to customer review meetings with broader DPO insights.

Requirements

The Ideal Candidate:

[We are an inclusive and diverse workplace, and we wholeheartedly welcome individuals from all backgrounds to join our team. We believe that a diverse range of thoughts, experiences, and perspectives greatly enhances our organisation and empowers us to excel together].

• You genuinely want to work in a start-up, and you're ready to go on the journey of scaling a business.
• You have at least 3+ years of experience working in a data protection role, have certifications such as CIPP/E or C-DPO, and have experience working with UK/EU GDPR, the Data Protection Act 2018, PECR, UK/EEA and International data transfers.
• You have exceptional customer-facing and stakeholder management skills and are an active listener who can build and maintain excellent customer relationships.
• You are confident in leading conversations on strategic data protection matters with our customers, often at C-Suite or Board Level, while taking a risk-based approach.
• You have an exceptional understanding of risk management, including monitoring, advising and reporting on risks.
• You have exceptional written and verbal communication skills - simplifying complex topics comes naturally to you.
• You have experience creating data protection assets (such as IARs, RoPAs, privacy notices, etc.)
• You have experience in handling data subject access requests and data protection incidents and breaches in line with data protection regulations.
• You have outstanding organisational & time management skills and hate doing things inefficiently.
• You are tech-savvy and take an experimental approach to everything you do.
• Alignment with our values:

• 🗣 Brave: You're willing to challenge the status quo, share an unpopular opinion, and deliver and receive honest feedback
• ✅ Diligent: You make yourself accountable by default, following through on what you say you're going to do
• 💛 Empathetic: You're able to put yourself in the customers' and other team members' shoes; everyone is human, after all
• 🚀 Personal & Professional Growth Mindset: You're ambitious, want to learn, grow, and become the best version of yourself
• 🧞 Quirky: You don't take yourself too seriously… We're very aware we're building a company in an 'unsexy' industry, but that doesn't mean it can't be fun. We're called Trust "Keith" because data compliance is often associated as a "boring" and "unsexy" subject stereotypically conducted by individuals with names like "Keith" [credit to Family Guy https://www.youtube.com/watch?v=lHAdR98D9Us]!

Benefits

• 💸 £40,000 - £45,000 depending on experience
• 🌴 25 days of annual leave + UK Bank Holidays + 3 days off over Christmas
• 💻 Company laptop - get a new shiny MacBook to use for your daily work adventure
• 📚 L&D budget - £300 per year
• 🏡 Flexible Working - we’re a remote-first business embracing flexible working.
• ⌨️ Working from home budget - to help you set up your home office.
• 🎉 Monthly Company Meet-ups - to spend time with the wider company in person.
• 🤧 Enhanced Company Sick Leave (up to 5 days)
• 🌍 Work from Anywhere - for up to 42 days (6 weeks) each year.
• 🐣 Enhanced New Parent Leave - regardless of gender or gender identity.
• 🧓🏻 Pension - contributions to your retirement pot every month.

Our Recruitment Process

• Application review

• Please upload your CV, but instead of giving us a cover letter, please accompany your CV with answers to the following 2 questions with 1 sentence answers only:
  • 1) Why are you applying to this role at Trust Keith?
  • 2) What excites you about Trust Keith? Thanks :)

• 45min initial video chat & short task to see if we’re a mutual fit (via Google Hangouts)
• 60min video skills-based interview & meet the team (via Google Hangouts)