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Transcom • Porto, Portugal

Trainer/Quality Supervisor | Porto (M/F) PT/SP/ENG

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top 3 scores:
76%

Location flexibility

74%

Diversity

74%

Inclusion

Job Description

Description & requirements

Description

The Trainer/Quality Supervisor is responsible for developing and delivering training programs to ensure all team members possess the necessary skills to meet and exceed performance standards. This role also includes overseeing quality assurance processes to maintain high standards of service and operational efficiency.


Key Responsibilities:


  • Design, develop, and deliver comprehensive training programs for new hires and existing employees

  • Evaluate the effectiveness of training programs through assessments and feedback

  • Mentor and coach employees to enhance their skills and performance

  • Keep training materials up-to-date with the latest standards and procedures

  • Monitor and assess the quality of work produced by the team to ensure our clients standards

  • Analyze quality data and prepare reports to present to management

  • Engage in daily interaction and communication with customers and our client to understand and fulfill their needs

  • Ensure a high level of customer satisfaction through proactive and solution-oriented communication


Required Qualifications:


  • Fluency in Portuguese, Spanish and English are a must

  • Background in commercial enterprise and/or a degree in business or similar and ideally you will have a few years of experience in a similar position in a customer service environment

  • Strong communication and presentation skills.

  • Excellent organizational and time management abilities.

  • Proficient in using training software and quality management tools.


Benefits and Offers:


  • Access to internal and external training programs to continuously enhance your skills

  • A lucrative bonus in addition to your base salary

  • A pleasant working environment

  • Autonomous working in a position of responsibility



If you have a passion to deliver excellent training and quality assurance and thrive in a dynamic customer service environment, we look forward to hearing from you. Join our team and contribute to continuously improving our service quality and strengthening our customer relationships.


Please send your resume recruitingportugal@timeframe.eu or apply directly through our career page. We look forward to reviewing your application and potentially welcoming you to our team.



Timeframe is an omnichannel customer experience specialist with operations in Germany, Portugal, and Greece. Since August 2023, timeframe is part of the Transcom Group. To learn more about Transcom, visit: www.transcom.com.


Company benefits

20 days annual leave + bank holidays
Accrued annual leave
Employee discounts
Open to part-time employees
Optional unpaid leave
Relocation packages
Teambuilding days

We asked employees of Transcom what it's like to work there, and this is what they told us.

Location flexibility
76%
Employees are largely happy with their working location freedom
Hours flexibility
70%
Employees are largely happy with the flexibility in the hours they work
Benefits
57%
Employees are moderately happy with the benefits their company offers
Work-life balance
68%
Employees feel that they can switch off quite easily from work
Role modelling
69%
Employees feel that most people work flexibly
Autonomy
68%
Employees feel that they can mostly manage how they get their own work done

Additional employee ratings
(these do not contribute to the FlexScore®)

Diversity
74%
Employees feel that the diversity is good and there are continued efforts to improve it
Inclusion
74%
Employees feel that the culture supports equity and inclusivity well
Culture
73%
Employees enjoy the working environment
Mission
69%
Employees feel quite excited about the company mission
Salary
45%
Employees feel that their salary is fair and in line with the market average

Working at Transcom

Company employees

30000

Gender diversity (male:female)

46:54

Currently Hiring Countries

Estonia

Latvia

Lithuania

Norway

Portugal

Spain

Sweden

Office Locations