Team leader

Job Description

Description & requirements

Description

Do you have experience in leading a team of customer service representatives to success? Do you aspire to provide high class service to all customers and want to be a part of a premium car brand? Then this opportunity might be for you! In your role as a Team leader for our client who is a premium car brand, you will play a key role in developing strategies to improve efficiency, customer satisfaction and routines.

What's in it for YOU!

With us you have the opportunity to develop and grow as an individual both personally and professionally. You will be able to build a career in an international environment, for example continuously within leadership. Your employment starts with a training program where you receive all tools needed for the position. You will work from our office in Kista where we offer a gym in the building and some great social areas!

In addition to this, we also offer:

• Collective agreement

• Pension

• Office based with possibility to work from home occasionally

• On site gym & sauna

• Health care allowance

• Subsidized meals with Rikskortet

• Career development opportunities

The position as a Teamleader

As a Team Leader, your work tasks will include (not limited to), managing the team performance, ensuring team members have the necessary coaching from the CSRs, measuring and enhancing the satisfaction within the team and importantly, driving KPIs and new initiatives to improve financial efficiency.

Working hours: Scheduled between the opening hours Mon-Fri 07:50-16:35

Employment rate: 100%

Collective bargain: Call/Contact Center och Marknadsundersökningsföretag

Type of employment: This is a permanent role that starts with six months of probationary period.

What are we looking for:

We are looking for someone who is structured, development oriented and has leadership experience. You thrive in building relationships within and outside of the organisation and to lead and motivate others. You have the ability to maintain focus and can prioritize your work tasks independently. Furthermore, we believe that you are a motivated, goal-oriented person who likes to work both solo and in a team.

In addition to this we have these requirements for the position:

• You are fluent in Swedish & English

• Eager to learn new things and adapt quickly to change

• High level knowledge of Google package and other CRM systems

• The ability to inspire & develop your team members

• Minimum 6 month experience in leadership within the Customer Service industry

• Analytical/data handling experience is advantageous in this role

Please contact BM Ginta Franka with any further questions.

ginta.franka@transcom.com

Om Transcom

Transcom is a global specialist in customer service and customer satisfaction through our extensive network of 95+ contact centers in 29 countries in 33 languages. We are driven by innovation and have a passion for helping people solve problems. In addition, we are one of Sweden's largest employers of young people. At Transcom, we are committed. To our customers and each other. Every day someone starts their journey with Transcom. To take the potential that exists today and transform it into competence for the future. Being noted for working hard, being a team player and supporting others. Contributes to positive and lasting changes in his team and to society. That's exactly how we are at Transcom. Here we care about each other. You are included, just as you are, from day one. With the right mindset, there is no end to how far we can go together.