(PART - TIME) Customer Service - Italian (M/F)

Job Description

Description & requirements

Description

A leading name in the tourism market, dedicated to connecting travelers with the perfect vacation homes is looking for you. Our client is committed to making every vacation a memorable experience by ensuring every customer finds the ideal rental and that property owners have a seamless process in listing their homes.

We are looking for a dedicated and proactive Customer Service Representative, fluent in Italian to help us enhance our services and continue delivering top-notch support.

What’s in it for you?

• Part time contract with attractive salary and bonus system;

• Implementation paid training and daily support - we are committed to your growth and success;

• Additional benefits like discounts in many store chains;

• Employee referral program - you will receive an additional bonus for every personal referral;

• A real opportunity to grow - more than 50% of our senior positions are occupied by agents; every offer that can be filled by internal candidates will be firstly shared through our internal channels.

Join us as a Italian speaking customer specialist!

As a customer specialist you’ll play a crucial role in facilitating smooth connections between potential renters and property owners. Your primary responsibilities will involve:

• Validate renting capacity for home renters;

• Contact new potential customers;

• Provide support to our client customers, offering solutions and answering to all inquiries in a timely manner.

If you’re passionate about helping people find their perfect vacation home and making property ownership a rewarding experience, this is the role for you!

What are we looking for:

• Fluent in Italian (C1 or plus);

• Advanced spoken and written English skills (B2 or plus);

• Availability to work 5 days per week (Monday to Friday);

• Good computer skills;

• Ability to generate empathy in written form;

• Analytical mindset to diagnose & troubleshoot issues;

• Active listener and strong interpersonal skills to build rapport with customers;

• Ability to manage time and meet goals.

What is life like at Transcom?

Transcom is a global multinational customer experience specialist providing consulting, customer service, sales, technical support and collections services through our extensive network of contact centers and remote agents.

We are 30 000 customer experience specialists in over 69 contact centers in 26 countries, providing services in 33 languages to global brands in a variety of industries. Transcom is a company committed to equal opportunities between men and women.

At Transcom, we are strongly committed to our customers and to our team. Every day, someone starts his or her journey with Transcom, harnessing the current potential and transforming it into skills for the future. We are recognized for working hard, for working as a team, and for supporting each other.

We are Transcom - there is no limit to how far we can go together.