IT Specialist

Job Description

Description & requirements

Description We’re CX fanatics, as passionate about our clients as their fans are. It’s why the most-loved brands in the world rely on us. You'll find us behind the brilliance of category-redefining fintechs, technology legends, and more. Now, we are looking for an IT Specialist and we want you to join us!
Responsibilities in this position:

• Ensuring uninterrupted operation of enterprise hardware;
• Continuous inspection, maintenance and updates of IT systems and resources;
• Consulting on compatibility issues between business customers and internal systems and testing of required configurations;
• Finding and implementing innovative solutions for work improvement;
• Collaborating with specialized Transcom IT teams and assisting 1st Level Support;
• Taking care of day-to-day operations in our office.

What's in it for YOU!

• Valuable experience and a challenging daily life;
• Continuous professional and personal development;
• Motivating colleagues and managers;
• Further career possibilities;
• Private health insurance after 3 months of working.

What we are looking for:

• Minimum of 3 years of experience in a similar role/IT field (preferably in call centers);
• Excellent organizational and communication skills;
• Ability to analyze information and make decisions;
• Excellent English (at least B2 level) and Spanish (native) language skills;
• Initiative, openness to innovation and desire to improve.

What Life at Transcom is like!At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.