Estonian-Russian-English Customer Service Representative

Job Description

Description & requirements

Description

Transcom Estonia is currently seeking a skilled Estonian-English-Russian Customer Service Representative to join our team representing the Estonian mobility company that provides its service across the Globe. As a member of our team, you will be responsible for providing exceptional customer service to our clients in the ride-hailing and food industry.

What's in it for YOU!

• Permanent contract;

• Career growth opportunities;

• 3 weeks of industry training (I-V, 9:00 - 17:30) in our office in Tallinn;

• Sport compensation every month;

• Possibility to work full-time or part-time;

• Opportunity to work from home within the borders of Estonia (based on the performance after the full training and additional nesting period);

• International and inclusive environment, that makes you feel supported, encouraged, and welcome from day one;

• Continuous development through our internal learning platforms and external training;

• Free coffee at the office;

• Monthly salary of 1370 euros gross (main salary 1170 euros and 200 euros language bonus). You can also earn an additional quality bonus of maximum 100 euros gross.

Join us as a Customer Service Specialist!

As a customer service representative in the mobility department, you will have the opportunity to work with a dynamic and innovative company that is committed to delivering high-quality services to its clients. In this role, you will:

• Work for one of the fastest-growing food delivery, mobility, car-sharing start-ups in Europe - providing a variety of services across Europe, Africa, Western Asia and Latin America;

• Respond to customer queries related to food or ride-hailing services, payments, orders, quality of service in a timely and accurate way, via phone, email or live chat;

• Contribute to the project's success, propose improvements, share knowledge and learn together with your colleagues.

What we are looking for:

• Fluent Estonian language skills (at least C1 level/native);

• Intermediate Russian and English language skills (at least B2 level);

• Multi-tasking capabilities;

• Positive attitude and willingness to provide brilliant customer experience;

• Available to work maximum 4 night shifts per month;

• Someone who is good with receiving feedback and wants to improve themselves;

• Someone who is available to start on the 21st of October 2024!

***Please note that meeting the language requirements is essential for this role. If you do not meet the language requirements, we kindly ask you to refrain from applying for this position.***

What life at Transcom is like!

Transcom is an international company - we have now more than 30 000 employees globally! We have 90+ call centers, across 28 countries where our employees offer the best customer service experience with estimated 2 million customer interactions on a daily basis. At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.

Check your e-mail after applying to this position, there will be short test waiting for you, which will let you learn a little more about yourself! We will inform only the selected candidates about the next recruitment stage.