English-Speaking Customer Support Representative - Barcelona

Job Description

Description & requirements

Description

Are you a master communicator with a passion for making a difference? Join our vibrant team of customer experience aficionados at Transcom! We're on the lookout for problem-solving wizards who thrive on assisting others. Seize the opportunity now to embark on an exciting journey with us! Apply today and let your brilliance shine at Transcom!

At Transcom, we champion gender equality, fostering an environment of fairness and opportunity for all. Our transparent and unbiased recruitment process utilizes standardized testing to understand your potential truly. After applying, keep an eye on your email for the next steps.

What's in it for you?

• Salary under the customer service representative category (Contact Center Agreement).

• Contract: Fixed-term discontinuous.

• Choose the best work model for you: on-site from our office in Barcelona, hybrid or remote in Spain

• 39-hour per week: Monday to Friday

• Endless growth opportunities: 90% of our managers and leaders started their careers as customer service specialists.

• Medical Insurance and a gift card for your birthday.

Join us as a Customer Service Representative!

Be on the front line of client support and deliver impactful work on a company level. In this role, you will:

• Communicate by e-mail and phone with customers and help pioneer more sustainable solutions.

• Help deliver packages more efficiently, create connections worldwide, and find ways to take action and give back.

• Contribute to the project's success, propose improvements, share knowledge, and learn with your colleagues.

What are we looking for:

• Native English language skills.

• Strong verbal and written communication and interpersonal skills, such as empathy and listening.

• Experience using different computer tools.

• Immediate availability to work after training is completed.

• Available to work on-site.

What life at Transcom is like!

At Transcom, we’re relentlessly committed to our clients and each other. Every day, someone starts their journey with Transcom. Taking their potential today and turning it into skills for the future and getting recognized for working hard, being a team player, supporting others and championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here, we care and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.