Customer Service Team Leader - Italian/English

Job Description

Description & requirements

Description

We’re CX fanatics, as passionate about our clients as their fans are. It’s why the most-loved brands in the world rely on us. You'll find us behind the brilliance of category-redefining fintechs, technology legends, and more. Now, we are looking for a Team Leader and we want you to join us!

Join Transcom as a Team Leader for our Customer Service Team!

We are seeking a dynamic and experienced Team Leader to manage our customer service team at Transcom’s Barcelona office. This role will involve overseeing operations for three major projects, providing support for our valued clients in the childcare, gardening, and household appliance sectors. As a Team Leader, you will play a crucial role in ensuring the success and satisfaction of our clients and their customers.

Key Responsibilities:

• Leadership & Management: Lead and mentor a team of customer service representatives, fostering a positive and productive work environment

• Project Oversight: Manage and oversee operations for three major projects, ensuring that all customer inquiries and issues are handled promptly and effectively

• Performance Monitoring: Track and analyze team performance metrics, implementing strategies to improve efficiency and customer satisfaction

• Training & Development: Provide ongoing training and development opportunities for team members to enhance their skills and knowledge

• Problem Resolution: Address and resolve any escalated customer service issues in a timely and professional manner

• Client Coordination: Act as the main point of contact for our clients, ensuring clear and effective communication regarding project status and any necessary adjustments

What’s in it for YOU!

• Attractive salary

• Full-time employment contract

• Great working atmosphere and a friendly team spirit

• An ambitious and stable employer with long-term goals

• Paid training and support

• A safe and friendly workplace at our office

• A large team of multilingual colleagues in a relaxed and informal atmosphere.

• The opportunity to manage your daily tasks and focus on skill development

• Collaborative teamwork towards a common goal, with everyone helping each other

What we are looking for:

• Language Proficiency: native or nearly native proficiency in Italian and a minimum C1 level of English is mandatory.

• Experience: proven experience in a leadership role within a customer service environment.

• Skills: strong leadership, communication, and interpersonal skills. Ability to manage multiple tasks and projects simultaneously

• Availability: must be available to work 100% onsite at our Barcelona office starting from 13 September 2024

What Life at Transcom is like!

At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.