Customer Service Representative - SP/ENG (M/F)

Description & requirements

Description

Are you a problem-solver with a passion for helping others?

If you’re looking for an exciting opportunity to work in a fast-paced environment and make a real impact, we have the perfect role for you! As a Customer Service Representative, you’ll be the first point of contact for customers in the Spanish market. You’ll provide outstanding support, helping customers navigate their needs and ensuring they have the best experience possible.

If you’re motivated, communicative and ready to join an international team, we’d love to meet you!

What we offer:

• Salary Package: Salary + Language Bonus + Meal Allowance;

• Paid Training: you’ll receive all the training you need to succeed and feel confident in your role;

• Career Growth: we believe in promoting from within;

• International Team: collaborate with a diverse team from all over the world, bringing unique perspectives and ideas;

• Dynamic Work Environment: enjoy working in a collaborative multicultural setting where no two days are the same.

Join us as a Customer Service Representative in the Multilingual Market:

In this role, you’ll play a key part ensuring customer satisfaction in the HoReCa industry, working in a multicultural and fast-paced environment. Your mission will be:

• Handling customer inquiries and providing helpful, clear information;

• Assisting with product and service-related questions;

• Quickly resolving customer issues, ensuring high levels of satisfaction;

• Being part of a team that thrives on providing top-tier service, adapting to new challenges and continuously improving.

Requirements:

• Fluent in Spanish (C1+) , Portuguese (C1+) and English (B2+);

• Availability to work on-site in the center of Porto;

• Ability to work within shifts between 7am and 9pm;

• Strong communication skills (both verbal and written);

• Excellent problem-solving and multitasking skills;

• A customer-centric mindset, with a focus on delivering quality service;

• Adaptability and willingness to learn;

• Patience and empathy when interacting with customers.

If you’re ready to join a thriving team, develop your skills and make an impact, we’d love to hear from you!

What is life like at Transcom?

Transcom is a global multinational customer experience specialist providing consulting, customer service, sales, technical support and collections services through our extensive network of contact centers and remote agents.

We are 30 000 customer experience specialists in over 69 contact centers in 26 countries, providing services in 33 languages to global brands in a variety of industries. Transcom is a company committed to equal opportunities between men and women.

At Transcom, we are strongly committed to our customers and to our team. Every day, someone starts his or her journey with Transcom, harnessing the current potential and transforming it into skills for the future. We are recognized for working hard, for working as a team, and for supporting each other.

We are Transcom - there is no limit to how far we can go together.