Customer Service Representative - Norwegian (M/F)

Job Description

Description & requirements

Description

magine being part of a team that transforms urban transportation through innovative solutions in ride-hailing, micromobility, food and grocery delivery, and carsharing services. Our client, a leader player in mobility, is looking for the perfect fit to join the Customer Support and User Enablement team - to help deliver a seamless experience for users worldwide.

If you’re a people person who enjoys solving problems and has a knack for empowering others, this could be the perfect opportunity for you!

What’s in it for you?

• At Transcom, we foster an international and inclusive environment that makes you feel supported, encouraged, and welcome from day one. We are committed to your growth and success;

• Cutting Edge Technology - be at the forefront of technology, working with the latest tech products and innovations;

• Career Growth - we offer robust professional development programs, mentorship, and opportunities for advancement within our diverse customer experience team. This is your chance to grow and evolve in a dynamic and fast-paced industry;

• Make a Real Impact - directly enhance users’ lives by solving their technical challenges and guiding them to maximize the value of their devices. Your role is crucial in ensuring our users get the most out of their technology, making a real difference in their lives;

• Additional employee benefits.

Join us as a Customer Support and User Enablement Representative

As a Customer Support and User Enablement Representative, you will play a critical role in our mission to enhance customer satisfaction and engagement. You’ll be the voice of the company, addressing user inquiries, resolving issues and guiding customers.

Your mission will include:

• Respond promptly and effectively to customer inquiries across multiple channels;

• Troubleshoot issues and provide accurate, efficient solutions to user concerns;

• Educate customers on how to maximize their experience with our clients mobility services;

• Identify trends in customer feedback to improve overall service quality and user satisfaction;

• Collaborate with cross-functional teams to enhance service delivery and product usability.

What are we looking for:

• Native or fluent in Norwegian (level C1+);

• Intermediate English proficiency (B2+) written and oral;

• Previous experience in customer support is a plus;

• Active listener and strong interpersonal skills to build rapport with customers;

• Resourcefulness to find creative solutions and workarounds;

• Availability on November 18th or additional starting dates in December and January..

What is life like at Transcom?

Transcom is a global multinational customer experience specialist providing consulting, customer service, sales, technical support and collections services through our extensive network of contact centers and remote agents.

We are 30 000 customer experience specialists in over 69 contact centers in 26 countries, providing services in 33 languages to global brands in a variety of industries. Transcom is a company committed to equal opportunities between men and women.

At Transcom, we are strongly committed to our customers and to our team. Every day, someone starts his or her journey with Transcom, harnessing the current potential and transforming it into skills for the future. We are recognized for working hard, for working as a team, and for supporting each other.

We are Transcom - there is no limit to how far we can go together.