People Advisor

Job Description

Company Description

We are champions of rail, inspired to build a greener, more sustainable future of travel. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels.

Great journeys start with Trainline 🚄

Now Europe’s number 1 downloaded rail app, with over 125 million monthly visits and £5.3 billion in annual ticket sales, we collaborate with 270+ rail and coach companies in over 40 countries. We want to create a world where travel is as simple, seamless, and affordable as it should be.

Today, we're a FTSE 250 company driven by our incredible team of over 1,000 Trainliners from 50+ nationalities, based across London, Paris, Barcelona, Milan, Edinburgh, Berlin, Madrid, and Brussels. With our focus on growth in the UK and Europe, now is the perfect time to join us on this high-speed journey.

Job Description

We are looking for a People Advisor, with previous experience gained in a fast-paced environment, ideally within the E-commerce/Tech or Customer Contact Services environment. This role has been newly created to support our Customer Services and Operations teams in Edinburgh and some of our Tech team (mainly based in London). This mix of functions will give a really exciting variety of teams to partner with and develop your business partnering career. This is an incredible opportunity to take that next step in your career and work with a brilliant team of business partners and wider people team who will support you and give you space to really bring value in your role.

This position will sit within the People Team and be based in our Edinburgh Office, business partnering and supporting across the Edinburgh and London Offices within Trainline; with a secondary focus supporting our People Operations Team with any local support.

The skill set for success in this role is a professional, pragmatic, and customer-focused HR generalist, with a strong background working on Employee Relations in a complex and fast- paced environment. The pace at Trainline is incredibly exciting but it can be challenging so we really need someone that has experience working in a similar environment. We would also expect the successful candidate to have a passion to see value-add projects through from conception to delivery, being proactive and autonomous along the way and really embracing our one team mentality at Trainline.

Business Partnering

• First point of contact for each of the employee lifecycle touch points across the functions that you support individually and supporting the Senior Business Partners with appropriate cases in their functions.
• Being a partner to the people managers that you work with, with a real understanding of legal obligations and practical application, but also a commercial lens on what works for the specific team you are working with.
• Having a very hands-on approach to get under the surface of your area and bring proactive ideas for how you support your managers. Thinking outside the box and challenging the norm, while bringing your managers on the journey.
• Support and advise managers on a variety of employee relations cases (for example performance management, redundancy, disciplinary, grievance and appeal meetings); escalating highly complex cases as required
• Act as first line of support for dealing with and responding to queries for your function managers (for example employment law, flexible working, leavers, maternity, paternity, grievances, disciplinaries and performance management)
• Coach People Managers through effective performance review cycles, and training on the system used where appropriate
• Proactively manage long-term or repetitive absence including occupational health assessments and group income protection policy cases.
• Contribute to the continuous improvement of the HR function – owning and contributing to the wider team projects and identifying areas for improvement in your areas.
• Driving engagement across your areas and the Edinburgh Office, working with the engagement committees and Leadership Team.
• Build and maintain effective relationships to support all stakeholders

People Operations Support

• Carry out exit interviews where we have leavers identified in the Edinburgh Office, sharing insights with other business partners and identifying trends across the company with the wider People Operations Team.
• Where we have new starters in Edinburgh, support with ensuring their first morning onboarding takes place smoothly by making sure they are in the right place at the right time (this will be ad hoc, we don’t have new starters every week).
• Understanding of the systems we use for performance management, engagement surveys, HRIS and L&D to help with first line questions and administration.
• Ad hoc projects that support the wider people team.

Qualifications

We’re looking for a team player with a growth mindset and a passion for People, you will have experience in a HR/People team either business partnering or in an operational role. You'll be a self-starter with a helpful, people-orientated demeanour who is always willing to support our Trainliners. Super-strong organisation and interpersonal skills are essential, and you’ll also bring the ability to work at pace and with agility.

We pride ourselves on being a high performing team and want Trainliners to have those same high standards. In return we will provide a supportive environment with endless possibilities for development and growth in an extremely fast paced environment. If you are pro-active, curious, amazing at building relationships and ready to take the next step in your career then this role is for you.

Additional Information

Why should you jump on board?

We pay special attention to learning and development and organise quarterly company learning days as well as offering a learning budget that can be put towards resources of your choice. We will cover the costs of your professional subscriptions and give you access to our very own learning platform.

At Trainline, we care about the wellness of our employees. We host puppy therapy sessions, in-office yoga and run Mental Health First Aider training courses as well as having an Employee Assistance Program as one of our many company benefits.

We regularly throw fun social events such as pub quizzes, karaoke nights and our large-scale Summer and Winter Festivals every year. Additionally, we love hosting meetups in our amazing event spaces and having the opportunity to support internal and external community groups.

We also hold companywide hackathons and our annual Trainline Tech Summit, which provides Trainliners with an opportunity to stand up and share their story, learnings, or new skills with their colleagues in a safe environment.

Our flexi-first approach

We believe in the importance of a healthy work-life balance and the value of a flexible workforce. Our flexi-first approach outlines our commitment to a hybrid way of working and our expectations of Trainliners. A key part of what makes Trainline special is our people and the value we get from the buzz and energy of our workplaces, and that’s why we’re proud to offer the best of both worlds. In practice this means in–office attendance at least 40% of the time over a 12-week period for all Trainliners. These in-office days are typically team led to help us connect, collaborate and create together.

Our Values

• Think Big - We're building the future of rail

• Own It - We care about every customer, partner and journey

• Do Good - We make a positive impact

• Travel Together - We're one team

Interested in finding out more about what it's like to work at Trainline? Why not check out what our employees say about us on Glassdoor? You can also find out more information by following us on LinkedIn or our 'Life at Trainline' Instagram account.

We value open expression at Trainline, we believe it’s the diversity of experience, backgrounds and perspectives of our employees that makes us who we are. We encourage everybody to play a part in changing the way people travel across the world.