Games Operations Executive

Job Description

ABOUT US

tms unites technology, marketing, and sourcing to drive transformational change for the world’s leading brands. With 1,200+ employees across 26 countries, we offer an impressive range of solutions – from inspiration and innovation to category management and delivery.

Operating as a creative agency, a strategic consultancy, a sourcing business, and a technology provider, we engage with over 110 million customers every single day for our clients, including McDonald’s, T-Mobile, O2, Starbucks, and adidas.

Most importantly, we're a place where you can achieve great things, and be recognized as the best.

WHAT MATTERS THE MOST

Breakthrough, business-driving ideas come from extraordinary people with the freedom to be their most authentic selves at work. Authenticity and diversity are critical elements of our business. They can only be realized when we create access and equity for all. We foster a culture of inclusion and belonging and aspire to be ever-evolving.

tms is a place where brilliant people are better together. If you want your ideas to be heard and to contribute to a culture of inclusion and authenticity, bring us your voice! Visit us at tmsw.com.

WHY WE THINK YOU WILL LOVE THIS ROLE

If you’re looking to kick start a career in promotional marketing, (specifically the operational side of making digital campaigns happen) account management, digital games, programme management, games operations, loyalty campaign management and end-to-end partnerships prize pool project management then this role is ideal for you. You will be supporting the delivery of multiple omnichannel promotional games activation. The games operations team ensure the complete adherence to security standards, legal compliance and client protocols. You will be part of a cross functional and globally dispersed teams to deliver instant win campaigns for a range of blue-chip clients, including McDonald’s, across Europe.

So, come here to experience. To experiment. To challenge your own limits.

WHAT YOU WILL BRING TO THE AGENCY

You will be analytical, organised with a natural attention to detail. You will be an ardent learner, interested in how the world is changing and becoming more digital, with a commitment to proactive self-development; keeping up with the pace of change in promotional rules, digital and data regulations.

Digging deeper on the details

General Games Operations Competencies

• Has strong interpersonal skills.
• Has outstanding communication skills (verbal and written).
• Support external suppliers and internal stakeholders (including logistics teams) to deliver against agreed production and promotional timeline.
• Captures and tracks the project status and financial performance.
• Has analytical and problem-solving skills.
• Has some knowledge in promotional marketing, project management, loyalty campaign management or operations management.
• Spanish or French language skills would be a bonus

Project Tasks

• Assist with the monitoring and tracking of budgets; keeping internal stakeholders updated on changes.
• Working with external teams to ensure deliveries are on schedule and meet production needs
• Assist with the monitoring and tracking of production volumes by campaign; keeping them up to date and informing relevant stakeholders of any changes.
• Review all promotional packaging and point of purchase (POP) collateral to ensure relevance to the campaign requirements.
• Dealing with ad hoc requests from internal stakeholders, clients, suppliers and other third parties.
• Participating in the customer service set up, prize handling and fulfilment documentation, and briefing external teams/resource as required.
• Working closely with handling and fulfilment aspects once the activity is live including: answering customer care queries where you can promptly, and escalating to your line manager as required ensuring key stakeholders are aware.

Third-party and Client Relationship Managements

• Support with the day to day contact with various suppliers including: presentations, create documentation for label production and testing, shipment, production and load planning and weekly status calls.
• Attending client and legal status calls focused on security and operations.
• Review and feedback of third-party documentations and campaign collateral

Legal

• Participate in the development and review of game rules, abridge rules and all contracts and agreements through liaising with internal and client stakeholders.

Financial

• Being comfortable with numbers, following process and suggesting internal tracking systems
• Support to raise POs against supplier quotes/invoices in line with approved budgets and raise invoices for relevant projects as necessary.
• Carry out weekly project reconciliation to monitor and track actuals versus forecasted spend

SKILLS AND EXPERIENCE WE WOULD LIKE YOU TO HAVE

• Excellent attention to detail.
• Top class organisation skills and time management.
• A strong positive attitude.
• Collaboration and team work with the wider team is vital to the smooth running of a campaign.
• A logical thinker who loves to get into the ‘nitty gritty’ side of a project, to really understand the details, and bring something to life.
• Provide regular and timely updates with the Games ops team.
• Taking individual responsibility for certain tasks and processes and ensuring they are accurate and produced on time.
• Confident and accurate in both the presentation and communication of details and data.
• A real willingness to get involved in everything and be a core foundation of the team.
• Ability to multitask - juggling many things at one time is a common occurrence!
• Be proactive and constantly look for solutions.

Behaviours

• To be flexible and think outside the box – no one project is the same, but all have similarities, the individual needs to be able to adapt processes to different market/client requirements and not just follow a single process/way of working.
• Support the team across several concurrent promotional games at one time, with either different or similar stages of development and launch dates.
• Following detailed activity timelines - ability to set out and manage timelines from project start to finish.
• A clear thinker who can filter and retain information on an ongoing basis so that essential information/facts are not missed during the development of a game and are communicated as necessary to line manager and other team members both internally and externally.
• To be inquisitive in nature, questioning information to better understand situations