tms • London

Account Manager

Employment type:  Full time

2–3 days/week at home

Core hours 10–4

Dog friendly

Job Description

if you are interested in this role please reach out to harley.marjoram@tmsw.com

About us

tms unites technology, marketing and sourcing to drive transformational change for the world’s leading brands. With 1000+ employees across 26 countries, we offer an impressive range of solutions — from inspiration and innovation to category management and delivery. Most importantly, we are a place where you can achieve great things and be recognized as the best.

Our parent company, HAVI, is a global, privately held company that delivers expertise and experience across analytics, packaging, sourcing, supply chain and logistic. Together, we unlock potential in our shared talent, more career opportunities and benefits, and an elevated service for our clients — which include the likes of McDonald’s, Starbucks, O2 and adidas — as well as their customers.

What matters the most

Breakthrough, business-driving ideas come from extraordinary people with the freedom to be their most authentic selves at work. And we know authenticity and diversity — critical elements of our business — can only be realized when we create access and equity for all. We foster a culture of inclusion and belonging and aspire to be ever-evolving, always growing and listening.

If you want your ideas to be heard and to contribute to a culture of inclusion and authenticity, bring us your voice!

Why we think you will love this role

We are seeking an ’Account Manager’ to join our team and be a key player in driving our business & supporting our client McDonald’s within the dedicated markets on packaging as well as growth categories.

Your primary objective is to provide exceptional service that aligns seamlessly with both tms and McDonald's overarching strategic framework . This role is client facing and you would join a small and dynamic team which is part of a larger, globally operating company.

This job is for you if:

  • You are passionate about making a significant impact, possess critical thinking skills, and relish the challenge of implementing projects to meet local requirements with boundless energy.
  • You enjoy building and maintaining strong relationships with internal and external collaborators, including system partners, to ensure seamless execution of market plans.
  • You enjoy collaborating with cross-functional and multinational teams, gaining exposure to different cultures and perspectives.


Key Responsibilities:

  • Operational Excellence: Take charge of ensuring the successful delivery of our services in your assigned market(s), adhering to market-specific Service Level Agreements (SLAs) and promptly resolving any operational issues that may arise. Your focus will be on meeting and surpassing our clients' expectations.
  • Client Satisfaction and Relationship Management: Prioritize client satisfaction and oversee the health of our relationships with all collaborators at McDonald's. Take a proactive approach to address challenges and develop comprehensive plans to enhance client engagement and loyalty
  • Strengthening Customer Relationships: Cultivate and strengthen relationships with all local collaborators across McDonald's Supply Chain, Marketing, Operations, Communication and local franchisees when possible. Solidify our position as a strategic and valued partner.
  • Collaboration and Issue Resolution: Collaborate effectively with McDonald's and tms’ functions to resolve complex issues between different departments, ensuring seamless operations and reinforcing our commitment to delivering value.
  • Business Growth Initiatives: Identify and pursue growth opportunities in collaboration with McDonald's. Proactively propose innovative services and strategically expand existing categories to capitalize on market potential and foster growth.
  • Strategic Market Insights: Navigate the dynamic global and market landscape strategically, identifying win/win solutions that benefit our customers and drive sustainable growth for our company.
  • Provide regular feedback: to your line manager and align with them on strategic decisions.

Your role is instrumental in shaping our market presence and forging strong partnerships. Your leadership will play a pivotal role in positioning us for continued success and growth within McDonald’s.

Skills and experience we would like you to have

  • Proven Business Experience: 3-5 years of demonstrated experience in an account management role or a category management role with client interaction, preferably within the packaging industry.
  • Education: Bachelor's degree or equivalent in engineering, business, or similar field.
  • Customer Focus: A strong customer-focused, service-oriented attitude with a passion for delivering exceptional client experiences.
  • Multilingual Proficiency: Fluency in English is required. Proficiency in European languages is advantageous.
  • Project Management Skills: Strong project management skills, including the ability to plan, implement, and oversee complex projects.
  • Problem Solving and Proactivity: Proven ability to identify and solve complex problems with a proactive approach.
  • Autonomy: Hard-working and capable of managing tasks and responsibilities independently.
  • Teammate: Comfortable in group settings and able to integrate into new environments seamlessly. Strong great teammate who collaborates effectively with colleagues.
  • Industry Knowledge: Good knowledge of print and packaging production processes and industry trends.
  • Financial Foresight: Good knowledge of budget and financial controlling.
  • Technology Skills: Proficiency in Microsoft Office Suite. Strong presentation and communication skills.
  • Collaborative Abilities: Ability to handle the needs and expectations of various collaborators throughout a project's lifecycle.
  • Time Management: Exceptional multitasking and prioritization skills to meet targets, even under time constraints.
  • Influencing and Conflict Management: Strong influencing skills to drive decisions and resolve conflicts effectively.
  • Integrity and Trustworthiness: Demonstrated integrity and trustworthiness in handling sensitive information and building strong working relationships.
  • Facilitation Skills: Proficiency in facilitating meetings and discussions.
  • Communication: Ability to communicate and assert ideas and decisions confidently.

Willingness and availability for occasional ad-hoc travel within Europe to attend meetings and client engagements is required.

  • If you possess these skills and experience and are ready to take on a challenging and dynamic role in the packaging industry, we encourage you to apply and become part of our team. Your expertise will play a vital role in our success.

Company benefits

Open to part-time employees
Teambuilding days
Company shutdown periods – Christmas Shutdown Period
25 days annual leave + bank holidays
Dog friendly office
Open to part time work for some roles
Summer hours
Early finish Fridays
Mental health days
Season ticket loan
Cycle to work scheme
Meditation space
Fully stocked snack cupboard
Annual bonus
Life assurance
Employee assistance programme
Lunch and learns
Employees are very happy with their working location freedom
Employees are largely happy with the flexibility in the hours they work
Employees are largely happy with the benefits their company offers
Work-life balance
Employees feel that they can switch off quite easily from work
Role modelling
Employees feel that most people work flexibly
Employees feel they have complete autonomy over getting their work done

Additional employee ratings
(these do not contribute to the FlexScore®)

Employees feel that the diversity is good and there are continued efforts to improve it
Employees feel that the culture supports equity and inclusivity well
Employees enjoy the working environment
Employees feel quite excited about the company mission
Employees feel that their salary is good and matches the value they bring

Working at tms

Company employees


Gender diversity (male:female)

42% Male 58% Female

Office locations

London, Duisburg, Paris, Munich, Chicago, Hong Kong, Seattle, Shangai, Singapore, Tokyo, Beirut.

Hiring Countries

Hong Kong
United Kingdom
United States

Awards & Achievements

Most flexible companies

Most flexible companies

Flexa100 2024