top 3 scores:
Benefits
Autonomy
Location flexibility
Job Description
Our Mission
The way companies reward their people today is broken - it's a rigid, one-size-fits-all approach that hasn't evolved to meet the demands of the modern workforce. How we work is changing, but compensation - salary, bonus, equity, benefits - has been stuck in the same place for decades. Ben is changing that, starting with employee benefits. Our mission is to make benefits and pay work for everyone, everywhere.
We have been featured in TechCrunch and Financial Times (to name a few) and we're super proud to be backed by some of Europe's leading VC funds including Atomico, Seedcamp, Cherry, and DN Capital and the people behind companies such as Indeed.com, Peakon, Personio, Wise, Workday, and GoCardless.
Your Mission
The operations team are at the heart of Ben, making sure the trains run on time and identifying opportunities for continuous improvement as we scale. Working on a variety of cross-functional tasks and projects, taking full ownership and giving you broad exposure across the business, our operations team is the foundation of our customer, product and internal operation.
What you’ll be working on
Ensure the timely delivery of a range of operational tasks and reporting for up to 20 Customers across Bens’ portfolio of clients.
Master all tasks and processes for the customers you service - ensuring all documentation and resources are up to date in our internal knowledge base (Notion).
Work closely with our Customer Support and Customer Success Managers to resolve inbound Custom Admin queries (2nd level support) and high-priority employee queries.
Support Customer Success Managers on Customer meetings, providing them with any data and feedback, providing relevant context to our Customers.
Work with the Product team to deliver bespoke reports requested by our customers, identifying any regular reports to automate.
Identify opportunities and areas to help streamline Bens’ existing workstreams and processes, collect feedback from Customers and share with the Operations and Product Teams.
Handle our customers’ data according to our confidentiality and security policies, sharing data with our brokers, insurance partners and customers, ensuring all our customers are set up with the correct product and services offered to them on Ben.
Perform regular audits of our customers’ data in order to ensure that there’s 100% accuracy and compliance.
Your Skills and Experience
Experience in an operational / customer support role in a B2B SaaS environment
Excellent English verbal and written communication skills is a must as you’ll be dealing with our customers, brokers and insurance partners
Good team player but also able to work individually with experience delivering tasks against deadlines.
The devil is in the detail - strong attention to detail is a must
Demonstrated success in working on cross-functional projects with ability to organise and prioritise workload.
Tech Savvy - Good knowledge of Google Sheets/Excel + comfortable learning new software tools
Ability to highlight pain points and work on solutions to problems.
Basic understanding of information security and how to apply it to sensitive customer data (GDPR).
Not essential but nice to haves
Experience using some project management or ticketing tools (JIRA, Zendesk, Monday, Trello or similar )
Advanced use of Excel, can use formulas to analyse data and build basic reporting
Worked in a start-up, scale-up business or fast paced environment
Demonstrated success in managing projects
Diversity and Culture at Ben
Our culture is ever-evolving and is defined by our people. We don’t hire clones, we hire individuals.
We celebrate diversity
We listen to our people
We work autonomously
and...We have fun!
We are organically growing a brilliantly diverse, inclusive and respectful bunch of people we are extremely proud of. This should go without saying but all applications are very much welcome. If you need any adjustments to support you with your application, just let us know by emailing jobs@thanksben.com.
Our compensation & benefits
It’s important to us to practise what we preach when it comes to our benefits. We know what good looks like and we want to provide the best for our team, with a comprehensive and inclusive benefits package.
We’ve built an offering that provides a selection of benefits across 5 key pillars: health & wellbeing, family, lifestyle, finance and social.
This means you have a choice over the things that are most important to you. You can see a selection below, along with the full offering here.
💰 Competitive base salary (£34-42k) + equity, so you own what you build
💳 £100 monthly personal Ben Balance: for whatever works for you, whether that's Netflix, Spotify, or a really expensive cup of coffee! This allowance will increase by £50 for each year of service until you reach £250
🔋 £500 annual Learning & Development allowance: plus 3 days paid study leave a year to support you with your professional development
👩🏽💻 £500 work from home set up allowance, which you can put towards kitting out your home office
🍔 Weekly lunch provided in office so you can spend quality time with the team over some tasty food!
🏖 28 days of holidays a year (plus bank holidays, which you have the option of swapping for days of celebration that are significant to you) ...and an option to buy or sell 5 days per year. Also, your holiday entitlement will increase to 30 days at your 3rd year of service!
🌴 Generous work-from-anywhere scheme, allowing you to work from abroad for up to 3 weeks, twice a year
🍼 Enhanced parental leave and workplace nursery scheme to support with the cost of childcare in a nursery setting
🧠 Comprehensive and tailored mental health support through a leading provider
💪 Access to a choice of fitness memberships
❤️ Comprehensive Private Medical Insurance
💌 Funded Life Assurance cover with the option to voluntarily increase
🍿 Team activities: we have quarterly team social budgets to support spending time together and we frequently organise company wide events
Our Mission
The way companies reward their people today is broken - it's a rigid, one-size-fits-all approach that hasn't evolved to meet the demands of the modern workforce. How we work is changing, but compensation - salary, bonus, equity, benefits - has been stuck in the same place for decades. Ben is changing that, starting with employee benefits. Our mission is to make benefits and pay work for everyone, everywhere.
We have been featured in TechCrunch and Financial Times (to name a few) and we're super proud to be backed by some of Europe's leading VC funds including Atomico, Seedcamp, Cherry, and DN Capital and the people behind companies such as Indeed.com, Peakon, Personio, Wise, Workday, and GoCardless.
Your Mission
The operations team are at the heart of Ben, making sure the trains run on time and identifying opportunities for continuous improvement as we scale. Working on a variety of cross-functional tasks and projects, taking full ownership and giving you broad exposure across the business, our operations team is the foundation of our customer, product and internal operation.
What you’ll be working on
Ensure the timely delivery of a range of operational tasks and reporting for up to 20 Customers across Bens’ portfolio of clients.
Master all tasks and processes for the customers you service - ensuring all documentation and resources are up to date in our internal knowledge base (Notion).
Work closely with our Customer Support and Customer Success Managers to resolve inbound Custom Admin queries (2nd level support) and high-priority employee queries.
Support Customer Success Managers on Customer meetings, providing them with any data and feedback, providing relevant context to our Customers.
Work with the Product team to deliver bespoke reports requested by our customers, identifying any regular reports to automate.
Identify opportunities and areas to help streamline Bens’ existing workstreams and processes, collect feedback from Customers and share with the Operations and Product Teams.
Handle our customers’ data according to our confidentiality and security policies, sharing data with our brokers, insurance partners and customers, ensuring all our customers are set up with the correct product and services offered to them on Ben.
Perform regular audits of our customers’ data in order to ensure that there’s 100% accuracy and compliance.
Your Skills and Experience
Experience in an operational / customer support role in a B2B SaaS environment
Excellent English verbal and written communication skills is a must as you’ll be dealing with our customers, brokers and insurance partners
Good team player but also able to work individually with experience delivering tasks against deadlines.
The devil is in the detail - strong attention to detail is a must
Demonstrated success in working on cross-functional projects with ability to organise and prioritise workload.
Tech Savvy - Good knowledge of Google Sheets/Excel + comfortable learning new software tools
Ability to highlight pain points and work on solutions to problems.
Basic understanding of information security and how to apply it to sensitive customer data (GDPR).
Not essential but nice to haves
Experience using some project management or ticketing tools (JIRA, Zendesk, Monday, Trello or similar )
Advanced use of Excel, can use formulas to analyse data and build basic reporting
Worked in a start-up, scale-up business or fast paced environment
Demonstrated success in managing projects
Diversity and Culture at Ben
Our culture is ever-evolving and is defined by our people. We don’t hire clones, we hire individuals.
We celebrate diversity
We listen to our people
We work autonomously
and...We have fun!
We are organically growing a brilliantly diverse, inclusive and respectful bunch of people we are extremely proud of. This should go without saying but all applications are very much welcome. If you need any adjustments to support you with your application, just let us know by emailing jobs@thanksben.com.
Our compensation & benefits
It’s important to us to practise what we preach when it comes to our benefits. We know what good looks like and we want to provide the best for our team, with a comprehensive and inclusive benefits package.
We’ve built an offering that provides a selection of benefits across 5 key pillars: health & wellbeing, family, lifestyle, finance and social.
This means you have a choice over the things that are most important to you. You can see a selection below, along with the full offering here.
💰 Competitive base salary (£34-42k) + equity, so you own what you build
💳 £100 monthly personal Ben Balance: for whatever works for you, whether that's Netflix, Spotify, or a really expensive cup of coffee! This allowance will increase by £50 for each year of service until you reach £250
🔋 £500 annual Learning & Development allowance: plus 3 days paid study leave a year to support you with your professional development
👩🏽💻 £500 work from home set up allowance, which you can put towards kitting out your home office
🍔 Weekly lunch provided in office so you can spend quality time with the team over some tasty food!
🏖 28 days of holidays a year (plus bank holidays, which you have the option of swapping for days of celebration that are significant to you) ...and an option to buy or sell 5 days per year. Also, your holiday entitlement will increase to 30 days at your 3rd year of service!
🌴 Generous work-from-anywhere scheme, allowing you to work from abroad for up to 3 weeks, twice a year
🍼 Enhanced parental leave and workplace nursery scheme to support with the cost of childcare in a nursery setting
🧠 Comprehensive and tailored mental health support through a leading provider
💪 Access to a choice of fitness memberships
❤️ Comprehensive Private Medical Insurance
💌 Funded Life Assurance cover with the option to voluntarily increase
🍿 Team activities: we have quarterly team social budgets to support spending time together and we frequently organise company wide events
Company benefits
We asked employees of Ben what it's like to work there, and this is what they told us.
Working at Ben
Company employees
Gender diversity (male:female)
Funding levels
Currently Hiring Countries
United Kingdom
Office Locations
Awards & Achievements
Most flexible companies
Flexa100 2024
Recruitment & HRTech
Industry awards 2023