Warehouse AM Service Shift Manager

Job Description

Part of the Distribution Centre Lead Management team that provides great service to our stores, ensuring customers have great availability and standards of product by leading a team of Managers and colleagues on a dedicated shift who do what’s right for our customers and Tesco.

• Analyse and spot trends in Big 6/KPIs in my Distribution Centre, build and deliver warehouse improvement plan to build capability where it is needed most.
• Maximises the My Performance process and tools to aid individual performance, productivity and standards.
• Use my expertise and knowledge to identify opportunities to improve the Warehouse performance, engaging and supporting my team to deliver these.
• Co-ordinate all Warehouse plans, KPI’s and resource to ensure delivery and sustainable improvements on all KPIs, whilst achieving our Distribution Centre financial budget.
• Champion change, share ideas and experiences to deliver results.
• Build the capability of my Managers, making sure they have received the Operational and Leadership training to do their job and provide ongoing coaching and mentoring
• Lead my team to deliver end to end Distribution Centre routines and standards in line with the Operating model.
• Co-ordinate and effectively forward plan for all seasonal, trade driving and promotional events to maximise sales within stores by ensuring stock is dispatched and received at the right time.
• Collaboratively work with support office and store leads to ensure our Warehouse Operating procedures are best in class and focus on providing our stores with the service they require.
• Focus my team to deliver accurate goods to stores, improving store product availability and customer satisfaction.
• Ensuring my team deliver safety standards, hygiene standards, maintain the cold chain and food hygiene.
• Leading Direct to Depot changes, organising my Managers to deliver and sustain change programmes, achieving optimum product availability for customers.
• Leading preventive shrink and security plans for my shift.
• Operating collaboratively to achieve the best service for stores across all shifts.
• Being the accountable Duty Manager for the shift as part of a rota, making decisions that are right for our customers, colleagues and Tesco.
• Leading our store community plan, generating and delivering ideas and encouraging our Warehouse Service teams to do the same.
• Leading the resource planning activities so that all hours are worked when and where we need them to effectively service our stores.
• Building capability of my Managers knowledge of related Warehouse Service Shift Manager Distribution Centre and support them to identify and resolve root causes issues, with sustainable solutions and continual review.

These behaviours give you everything you need to be clear on what’s expected of you and to feel confident in your role.

Care for Your Team so that our colleagues can be their best everyday

Be Inclusive so that everyone feels welcome at Tesco

Drive high performance to make sure we Win Together and you and to feel confident in your role.

Our Winning Together Behaviours

Believe in each other…

because when trust is high we can move at pace. Building trust in teams and enabling end to end collaboration across Tesco

Stay Curious…

because the best ideas come from thinking differently and hearing every voice in the room

Be Brave…

because when we take calculated risks, when our purpose is clear we feel connected to it. Doing the right thing and creating safe spaces where colleagues can test, learn and speak up.

Live 20/80…

because focusing on the few things that will make the biggest difference is how we win.

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome.

We know life looks a little different for each of us. That’s why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.

We’re proud to have been accredited Disability Confident Leader and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.

Please note

Tesco will only recruit individuals who have passed the school leaver’s age. To find out the school leavers age for your country please click here

We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, counters, bakery and driving roles.

On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.

For more information about us please visit www.tescoplc.com