Support Clerk

Job Description

• Keep updated with communication using Team 5, and the self service facilities online such as Our Tesco and Colleague Help.
• Know my team, customers and suppliers and serve them with pride.
• Always consider what is right for customers in everything that I do.
• Passionate and knowledgeable about my skills/area of working, and ask my manager for support and training where necessary.
• Follow all company routines and adhere to health and safety policies and procedures.
• Actively participate and get involved with community and charity initiatives.
• Take time to celebrate success, recognise others and listen and respond to feedback.
• Deliver routines right first time using the training that I have received.
• Share innovative ideas and good practices with colleagues and management team.
• Follow our business code of conduct and always act with integrity, due diligence and in line with our values.
• Take pride in appearance, dressed for service, wearing clean uniform, name badge, safety shoes and high viz.
• Give constructive feedback through my Manager and Every Voice Matters survey.

• Providing an excellent administration service to support the Distribution Centre in the effective management of its people.
• Coordinate the colleague recruitment activities.
• Providing an administration support function to the management team using the relevant digital tools and resources.
• Support the Distribution Centre to deliver legal compliance through delivery of clearly defined tasks.
• Support Managers with amendment activities to colleagues personal and payroll administration to ensure colleagues are paid accurately and on time.
• Gathering information for all people related meetings, investigations, packs and reviews.
• Provide a note taking service to our Managers maintaining confidentiality.
• Complete daily data routines to support absence and performance activity.
• Maintain Tesco agreed trackers and carry out Distribution Centre specific data collation exercises.
• Feedback to Managers common trends, patterns and concerns with any queries continually raised by colleagues or coaching opportunities for colleagues to utilise self serve options.
• Adhere to the General Data Protection Regulations (GDPR) ensuring all data handled is treated in confidence, files are secure, confidential waste routines are followed and subject access requests (SARs) for information are dealt with correctly.
• Order and replenish stocks for all people and safety related documents, consumables and equipment.
• Support Managers in organising seasonal fun at work activities.
• Provide administration support in the completing of Tesco agreed audits.
• Completing any administration task to support the operation of the Distribution Centre or its People.
• Knowledge of payroll/recruitment system and payroll systems are essential for this role.

• I connect with my colleagues, sharing knowledge, experience and best practice. I understand the importance of what I do and work collaboratively to deliver results. I make time to build strong relationships, reaching out across the business to network with colleagues and find new ways to improve what matters.
• I am warm and welcoming in every interaction with customers and colleagues. I respond to people appropriately and ensure they feel seen, heard and recognised. Through listening and taking appropriate action I gain commitment from my team
• I use my energy and resilience to keep momentum going when working in challenging environments, keeping focus on my objectives. I act quickly, making decisions based on what is right for customers and colleagues to ensure my Distribution Centre standards are maintained at all times.
• My colleagues see me doing the right thing both when things are going well and when times are tough. I know how to be at my best and inspire confidence in those around me.
• I am aware of what our competitors are doing and continually identify ways to improve our Distribution Centre for customers. I am keen to build and deliver new initiatives, providing feedback on how they could be further improved.

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome.

We know life looks a little different for each of us. That’s why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.

We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.

Please note

Tesco will only recruit individuals who have passed the school leaver’s age. To find out the school leavers age for your country please click here

We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, counters, bakery and driving roles.

On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.

For more information about us please visit www.tescoplc.com