Supply Chain Assistant

Job Description

Who are we?

Helping you have healthy hair has been our mane goal since 2007. No matter your hair type – straight, curly, fine, fragile, or coily – our range of gentle brushes will leave you with healthier-looking hair and less breakage. With tools for every stroke of your routine, from massaging to detangling and blow-drying to styling, they’re your daily dose of confidence. So, you can take on whatever tangles life throws your way.

The Role

As US Supply Chain Assistant, you will be responsible for supporting the sales order fulfilment cycle, promoting the successful delivery of monthly sales targets with on time and in full deliveries (OTIF) to the Tangle Teezer North America customer base. This role acts as an intermediary between Sales & Supply Chain and is responsible for providing order status visibility to the business through collaboration with the US Third Party Logistics (3PL) partner.

In this role you’ll get to:

• Hold weekly meetings with Sales, Operations, Supply Chain and US 3PL teams to provide updates on live orders and distribute the Live List to relevant teams

• Own the daily Sales and 3PL “Live List”, being the primary contact for all queries

• Liaise daily with the US Sales Administrator and US 3PL to review the status of all orders and communicate issues that may impact on the fulfilment of orders

• Release of sales orders to the US 3PL for packing and despatch

• Be responsible for ensuring the Sales Dashboard is updated to reflect key dates and orders at risk

• Support in the organisation and management of stock rework requirements

• Provide Sales Team with replenishment dates for out-of-stock SKUs through coordination with the Production Planners

• Support the US Head of Ops in inventory management

• Liaise with the E-comm Executive on stock requirements for E-comm to maximise order fulfilment capability

• Provide analytical support for investigative activity and business projects

• Support in the on-boarding of new customers and rework suppliers

• Keying of Purchase Orders for the Supply Chain Team

• Write Standard Operating Procedures (SOPs) on current ways of working and updating as needed.

What we are looking for in you:

Must Have

• A minimum of three years combined business experience within any of the following areas is required: Operations, Transport, Supply Chain, Inventory

• Previous work experience as a Logistics Administrator, Warehouse Administrator, or similar role providing an understanding of the order fulfilment cycle

• Intermediate-level knowledge of MS software in particular MS Excel

• An analytical mindset, supported by intermediate excel skills, using previous experience, to solve live issues and support projects in a fast paced environment.

• Ability to review current process, suggest improvements, implement and support with process documentation

• Exceptional attention to detail and ability to be agile in a fast-paced environment

• Must be willing to travel to the 3PL location at least once per quarter, including attending the year end stock count, plus occasional domestic and international travel in line with business requirements.

Nice-to-Have

• Operational experience including sales order and inventory management working alongside or as a 3PL.

• Knowledge of global supply chains and the impact of multiple product supply points.

• Strong ERP knowledge, preferably MS Dynamics Navision.

We know that imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply even if you don’t tick everything on the list — we’d love to hear from you!

The good Stuff:

For all your hard work and dedication, we have fantastic rewards for you –

• A flexible workplace - core hours of 10am to 4pm.
• Salary in the range of $70k - $72k dependent on experience.
• Performance related bonus – 10% based on annual salary.
• Guardian for Dental insurance, Vision insurance, and Life Insurance.
• United Healthcare medical insurance.
• 401(k) scheme.
• 25 days holiday with the option to buy more holiday days.
• Enhanced Family Policies.
• Period & Menopause Policies.
• Office perks incl. free breakfasts, snacks, and Happy Hour.
• Enjoy a meeting-free Friday with a 4.00 pm finish to kickstart your weekend.