Customer Fulfilment Executive

Job Description

Who are we?

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The Role

As a Customer Fulfilment Executive, you will be the crucial link between Operations, Sales, and Customers. Your main focus will be ensuring seamless order fulfilment, maintaining strong customer relationships, and driving the successful delivery of sales targets.

In this role you’ll get to:

• Work closely with the Operations and Sales teams to ensure orders are fulfilled according to demand and the priorities set by Sales and the Senior Leadership Team.
• Manage sales orders and drive the successful delivery of the monthly sales target on time and in full, in collaboration with Supply Chain and Logistics Assistants.
• Serve as the key liaison point for Sales Administrators, Operations, and Production teams, keeping everyone up-to-date on the status of order fulfilment and inventory.
• Partner with the Sales team to ensure customers are kept informed of any production challenges, out-of-stock items, and recovery dates.
• Own the Customer Experience Inbox, responding to order or stock-related queries, and liaise with Sales Account Managers when necessary.
• Attend weekly meetings with Sales, Operations, Supply Chain, and UK 3PL teams to provide updates on open orders.
• Oversee the Sales Dashboard, keeping it updated with key dates and highlighting any orders at risk.
• Provide ongoing support to the Supply Chain and Logistics Assistants, including holiday cover, and assist in organising stock rework requirements.

What we are looking for in you:

• Previous business experience in Operations, Logistics, Supply Chain, Sales, or Customer Service.
• Experience as a Sales Administrator, Supply Chain Administrator, Customer Service Administrator, or a similar role, with a strong understanding of the order fulfilment cycle.
• The ability to work cross-functionally and build rapport with both customers and colleagues, demonstrating clear and timely communication.
• Strong organisational skills, with the ability to prioritise and delegate tasks within the team as required.
• A high level of attention to detail and the ability to remain agile in a fast-paced environment.
• Proficiency in ERP systems, preferably Microsoft Dynamics Navision, and highly proficient in MS Office.
• An analytical mindset with the ability to provide support, including order vs. forecast vs. stock analysis.
• Familiarity with managing shortage, overage, or non-conformance claims from customers and working with 3PL and finance teams to resolve issues

We know that imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply even if you don’t tick everything on the list — we’d love to hear from you!

The good Stuff:

For all your hard work and dedication, we have fantastic rewards for you –

• 🕒 Flexible working hours with core hours from 10am to 4pm
• 💸salary of £32,000- £34,000
• 🎯Performance-related bonus of 10% based on annual salary
• 🌴 25 days holiday, with the option to buy or sell holiday days
• 🧘‍♀️ 2 wellbeing days per year
• ❤️ 2 volunteering days per year
• 🌍 10 days working from any location of your choice
• 🎉 Flexible bank holidays—choose the standard bank holidays or swap them for dates that are more meaningful to you
• 💆‍♂️ Free in-office massages
• 👶 Enhanced family policies
• 🌸 Supportive Period & Menopause Policies
• 💼 Enhanced pension scheme
• 🛡️ Life assurance at 4x your salary
• 🏥 Private medical insurance
• 💊 Medical cash plan for everyday healthcare needs
• 🚴‍♀️ Cycle to Work Scheme
• 🎉 Meeting-free Fridays with an early 4:00 pm finish to kickstart your weekend!