3–4 days/week at home

9-day fortnight

Dog friendly

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Job Description

You will provide strategically-minded and delivery-focused partnering to our leaders; support the creation of a best in class, inclusive, and highly engaging people experience; and anticipate and get ahead of people-related challenges.

Changing the world of pet food for good

We’re tails.com, a dog food subscription company with a big difference. We create truly tailored food for each and every dog we serve. We start by asking people a few simple questions about their dog. Then we use that information to create their dog’s unique tails.com recipe – so their dog gets exactly the nutrition they need, in the taste they love, delivered to their door every month. It’s clever stuff.

We’ve got bold plans. Having created an entirely new category in pet food, we’re now scaling in the UK and Europe – backed by Purina, one of the world’s largest pet food companies. You’ll join a bunch of smart people working towards the same goals – and a bunch of smart-ish dogs, all working on their own thing.

Together, we’ll change the world of pet food for good.

Organise & Engage

The purpose of the People group is to ensure we have a highly motivated and engaged pack working within a highly effective operating model to deliver our strategy. We are the custodians and champions of the unique and powerful tails.com culture and we make sure our people, at all levels, have what they need to deliver their best work every day.

Sound like a team you want to join? Here’s how you’ll make a difference:

The role

  • Offering subject matter expertise, developing deep knowledge of business groups and providing strong, credible and compelling partnering and advice to business leaders in managing and developing their teams.

  • Supporting a positive team member experience; ensuring tails.com is a place where people can feel free to bring their full selves to our Pack and live our values.

  • Contributing to the development and review of employment policies and practices.

  • Metrics: Supporting development of and use of metrics to drive effective decision making.

  • Participating in delivery of employee lifecycle activity and projects as required, together with development of our overall people offering.

The skills you’ll bring

  • Strong track record of generalist HR/People experience, ideally in progressive roles, gained in similar sized organisations with exposure to tech (product and/or Software engineering) client groups a plus.

  • A skilled and influential communicator comfortable partnering a wide range of stakeholders from different teams and levels.

  • You’ll be solutions-oriented, comfortable coaching and challenging managers to help drive our high performance culture.

  • You’ll bring an in-depth knowledge of best fit HR/People practices with the ability to manage change.

  • Comfort at navigating through sometimes sensitive and complex employee relations matters and processes.

  • An analytical mindset with an aptitude for working with a data to aid decision making.

  • Comfort using a range of HR technology to support, help scale and streamline people operations.

What’s next?

If this sounds like it matches your experience and what you’d love to do, we can’t wait to hear from you! If you’re unsure whether you fit our criteria exactly, please get in touch anyway. And because we believe that diverse teams perform better, we’d especially love to hear from you if you’re from an under-represented demographic.

Here’s a taster of how our recruitment process works:

  • Once you have applied, your CV will be reviewed by the Hiring Manager.

  • If selected, you will then have a call with the Hiring Manager for 30 minutes to understand more about your skills and experience and go over a couple of competency based questions.

  • If successful, you will be invited back to complete a challenge related to the role, followed by a competency based interview with some other folks from the business.. All in all this will take a couple of hours and will be held in our Richmond office.

  • The final stage is a video call with our Chief People Officer for around 30 minutes, to revisit some questions and give you a chance to ask any final questions. You’ll also have another chat with the Hiring Manager.

  • Our Commitment

    We’re proud to be an active equal opportunity employer. We want to give everyone a fair chance to join us in changing the world of pet food for good. We do this by conducting a structured recruitment process for all candidates, as well as actively promoting our roles to communities that are under-represented at tails.com.

    During your interview process you’ll meet some of our team with varying levels of responsibility and experience. We want to give every candidate a fair interview process and if you need any reasonable adjustments made, please let us know.

    What's in it for you?

    • Competitive salary, reviewed annually.

    • Annual bonus, based on company performance.

    • Flexible core hours, giving you true work life balance.

    • Hybrid role to ensure this role works for you.

    • 25 days of holiday (excluding bank holidays) which increases over time to a max of 27 days.

    • 9/10 day working week - meaning every other Friday off to enhance your wellbeing without a reduction in pay and leave allowance.

    • Optional 5 days unpaid leave and 1 paid volunteer day each year.

    • When you need a change of scenery, you can work from abroad 2 weeks every 6 months.

    • Health insurance for you, paid by tails.com.

    • Extended maternity, paternity, shared parental and adoption pay.

    • Flexible paid care leave to support immediate dependants, people close to you and pets.

    • Electric car lease, through a salary sacrifice scheme.

    • An external financial coach to support a range of topics - debt management, savings and investments.

    • Vet service - to support with all pet related questions.

    • In house L&D team, with access to year round courses to help drive your development.

    • 50% discount on all tails.com and 40% on Republic of Cats products.

    • Discounted gym membership.

    Company benefits

    Enhanced maternity leave – up to 6 months at 70% pay
    Enhanced paternity leave – up to 6 months at 70% pay
    Adoption leave – up to 6 months at 70% pay
    Shared parental leave – up to 6 months at 70% pay
    Work from anywhere scheme – work from abroad 2 weeks every 6 months.
    25 days annual leave + bank holidays
    9-day fortnight
    Dog friendly office
    In 2023 we will trial a 9/10 day working week, meaning every other Friday off to enhance your wellbeing without a reduction in pay or leave allowance.
    In house L&D team, with access to year round courses to help drive your development.
    Health insurance for you, paid by tails.com (starting mid 2023) & discounted gym membership.
    An external financial coach to support a range of topics such as debt management, savings and investments.
    Optional 5 days unpaid leave and 1 paid volunteer day each year.

    We asked employees of tails.com how satisfied they were with flexible working, and this is what they told us

    Employees are very happy with their working location freedom
    Employees are very happy with the flexibility in the hours they work
    Employees are very happy with the benefits their company offers
    Work-life balance
    Employees feel that they can find the perfect balance of life and work
    Role modelling
    Employees feel that flexible working is part of the culture
    Employees feel they have complete autonomy over getting their work done
    Working at tails.com

    Company employees


    Gender diversity (male:female)


    Office locations

    HQ Richmond, Factories in Heathrow and Amstelveen

    Hiring Countries

    United Kingdom