Operations Coordinator

Job Description

Hello, we’re ScreenCloud!
Founded in 2015 and with 10,000+ customers around the globe, ScreenCloud is a cloud-based SaaS company, employing over 100 people in our Bangkok, Belfast, LA, Charlotte and London hubs.
At ScreenCloud, we’re hard at work helping businesses to make stronger connections at scale, and with those who are most important to them; their employees & their customers. By using the screens on their walls & the content in their systems, we enable the sales, productivity & engagement that keep our customers’ businesses thriving.
We’re very proud of our product and we’re also incredibly proud of our people. It’s our ‘ScreenClouders’ and the culture they nurture that will take us where other companies just can’t go. So if you’re someone looking to join a team of talented individuals, apply below!
The Role
As a Operations Coordinator, you will be instrumental in building and optimising logistics processes within a scaling company. Working within a small team, you’ll make a significant impact by ensuring smooth global shipments and delivering exceptional customer experiences.
This role offers substantial responsibility and the chance to directly contribute to our growth, from managing supplier relationships to refining stock and delivery operations. With plenty of opportunities for personal growth, this role can expand as we scale, providing a solid foundation for long-term career advancement.

Responsibilities

• Coordinating shipments around the world between our manufacturer, transportation, 3PL, and customers.
• Act as central contract point for logistics issues escalated by Support.
• Provide Logistics supplier management: managing and monitoring product stocks and freight/delivery costs, owning relationship with 3PL, and timely tracking of couriers for credits and insurance claims.
• In general, identify opportunities to improve efficiency and reduce errors/waste.
• Working with our Revenue Operations team to manage stock levels and improve forecasting.
• Supporting internal logistics processes that improve customers experience while minimising loss (e.g. training customer-facing teams on logistics tools to speed up responses).
• Attending QBRs with our logistics partners using data and customer feedback to provide insights.
• Supporting the design of processes for additional products and returns/warranty requests, aimed at minimising customer effort, and providing feedback to manufacturers and suppliers.

Requirements

• 1-3 years of proven, relevant experience in operations, supply chain and/or logistics.
• Proven history of using data to analyse and improve processes and cost efficiency.
• Proven history of developing and implementing processes (alone or within a team).
• Interested in helping revamp a company’s supply chain and logistics processes, having real ownership of projects and optimising processes from an ESG perspective.
• Solution-oriented mentality with proactive and personable communication
• Great attention to detail
• Friendly and personable with a hands-on approach
• Ability to work in a fast moving environment and small team

Interview Process and Experience
Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At ScreenCloud, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles! If you require any reasonable adjustments, please let our friendly recruitment team know.
Key Info
👩‍🏫 Typical Process: Intro to ScreenCloud - Meet the Hiring Manager - Challenge - Final🏡 Hybrid Friendly Working: 2-3 days in Office✨ Flexi-Hours: We don’t follow the strict 9-5 here, we trust you to execute your role to the highest standard whilst being able to make time for the things you love!
Benefits
Unlimited annual leaveHybrid-friendly workingWorking from home fundFlexible working hoursPension schemeShare in success schemeCycle to work schemeRetail discountsEnhanced parental leavePersonal development fundWestfield Health cash planFree annual flu vaccine
Our Values
At ScreenCloud our values are core, this means they are the starting point - they underpin everything we do and enable a culture we can be proud of, both internally and externally.
🤲Trust & Transparency🦁 Unconventional & Brave💪 Integrity📚Continuous Learning & Development
FIND OUT MORE Check out our Bangkok, Belfast, LA and London hub pages.
Click here for some podcasting with our co-founders.
Read our culture blog here.
Get social! Follow us on Linkedin at @ScreenCloud - Digital Signage, and on Instagram at @Lifeatscreencloud