Customer Success Administrator

Job Description

Hello, we’re ScreenCloud!
Founded in 2015 and with 10,000+ customers around the globe, ScreenCloud is a cloud-based SaaS company, employing over 100 people in our Bangkok, Belfast, LA, Charlotte and London hubs.
At ScreenCloud, we’re hard at work helping businesses to make stronger connections at scale, and with those who are most important to them; their employees & their customers. By using the screens on their walls & the content in their systems, we enable the sales, productivity & engagement that keep our customers’ businesses thriving.
We’re very proud of our product and we’re also incredibly proud of our people. It’s our ‘ScreenClouders’ and the culture they nurture that will take us where other companies just can’t go. So if you’re someone looking to join a team of talented individuals, apply below!
The Role
We're looking for a Customer Success Administrator to join our global CS team, based in our London hub! As the Customer Success Administrator, you will be reporting to the VP of Customer Success, focusing on ensuring the Customer Success team operates efficiently and effectively. Additionally, you will coordinate services and delivery across the various departments within Customer Success.
If you are highly organised, proactive and looking to get your foot in the door in the world of Customer Success, then do not hesitate to apply!

Responsibilities

• Provide exceptional administrative support to the Customer Success team
• Support the processing of customer contracts and renewals
• Support with manual processing and administration of customer orders, including courier claims and loss prevention
• Support with the running of digital marketing campaigns and data collection
• Support with internal and external customer travel arrangements
• Provide support to the onboarding process for new customers
• Own meeting creation, note-taking, and follow-up actions
• Manage OKR and KPI processes on internal systems
• Support with project management tasks and administration
• Own, manage, and update internal processes and documentation
• Maintain, update, and refresh data and slideware for presentations.
• Support with updating any relevant website content
• Support with any Salesforce/CRM administration work

Requirements

• Proven experience collaborating effectively with multiple teams to achieve shared goals.
• Experience with running, analysing and presenting data (Google sheets, docs, slides etc)
• Experience working with a CRM system.
• Experience working in a fast paced environment
• Tech-savvy
• Proven experience in an administrative or customer support role
• Excellent communication skills, both written and verbal
• Strong organisational skills with an ability to multitask and prioritise effectively
• High level of attention to detail and accuracy
• A proactive and positive attitude with a passion for customer success

Interview Process and Experience
Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At ScreenCloud, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles! If you require any reasonable adjustments, please let our friendly recruitment team know.
Key Info
👩‍🏫 Typical Process: Intro to ScreenCloud - Meet the Hiring Manager - Challenge - Final🏡 Hybrid Friendly Working: 2-3 days in Office✨ Flexi-Hours: We don’t follow the strict 9-5 here, we trust you to execute your role to the highest standard whilst being able to make time for the things you love!
Benefits
Unlimited annual leaveHybrid-friendly workingWorking from home fundFlexible working hoursPension schemeShare in success schemeCycle to work schemeRetail discountsEnhanced parental leavePersonal development fundWestfield Health cash planFree annual flu vaccine
Our Values
At ScreenCloud our values are core, this means they are the starting point - they underpin everything we do and enable a culture we can be proud of, both internally and externally.
🤲Trust & Transparency🦁 Unconventional & Brave💪 Integrity📚Continuous Learning & Development
FIND OUT MORE Check out our Bangkok, Belfast, LA and London hub pages.
Click here for some podcasting with our co-founders.
Read our culture blog here.
Get social! Follow us on Linkedin at @ScreenCloud - Digital Signage, and on Instagram at @Lifeatscreencloud