Operations Specialist

We are seeking a motivated and detail-oriented Operations Specialist to enhance our operational activities and deliver exceptional services to our clients and partners. This role encompasses various responsibilities including client relations, product operations, and improving the overall service quality.

Key Responsibilities

• Manage borrower relations and ensure a smooth application process.
• Provide operational support and guidance to our partners in executing lending operations effectively.
• Assist in the review and processing of borrower applications, ensuring accurate data management.
• Maintain precise reports on product performance, customer interactions, and key operational metrics.
• Innovate and optimise processes for enhanced efficiency and customer satisfaction.

Requirements

• Bachelor's degree or relevant experience.
• Proficient in English, both written and verbal.
• Tech-savvy with a willingness to learn new software tools.
• Strong attention to detail to ensure accuracy in data handling and reporting.
• Strong sales experience to identify and capitalise on upselling opportunities.
• Excellent communication skills for effective teamwork and client interactions.
• Ability to multitask and prioritise in a fast-paced environment.
• Commitment to providing outstanding customer service.
• Proactive attitude with the ability to work independently.
• Team player who can collaborate with various teams.

Benefits

• Transparent salary structure and progression, with annual consideration for pay rise.
• Hybrid - 1 day per week in our Hanoi office - we trust you, and we're sure you'll do great work from home, and you will be working 11 am to 4 pm UK time.
• 20 days annual leave - plus UK bank holidays
• Full access to LinkedIn Learning - we believe a culture of learning is paramount to success, so you can benefit from more than 100,000 courses on a variety of topics to nurture your growth.
• Full access to Calm - your well-being and overall mental health are of utmost importance to us, so we are keen to ensure you feel supported in this regard.
• 6 weeks of remote work throughout the year - feel free to travel, visit friends or family you might have abroad or simply recharge by working from home during this time.
• An international working environment: Our employees come from around the world, collaborating and communicating in English as our primary language.