Operations Specialist

Job Description

We are looking for a driven and detail-oriented Operations Specialist to play a key role in delivering exceptional services to our partners and customers. Your responsibilities include client relations and product operations.

We are looking for driven and detail-oriented Operations Specialist, who will play a key role in delivering exceptional services to our Partners and Customers. Your responsibilities include:

• Client Relations:
• For our Customer: Act as a dedicated service specialist, managing borrower relations and ensuring a smooth, positive experience through effective communication and top-tier customer service
• For our Partners: Provide comprehensive support, from operational guidance to technical assistance, enhancing partners' understanding and execution of our lending operations
• Product Operations

You will handle the borrowers' applications, which will include:

• Application Processing: Review customer information during application, communicate for additional details, and prepare preliminary evaluations for the Underwriting team
• Data Management: Ensure accurate and thorough data entry and maintenance in our systems
• Reporting: Prepare and maintain precise reports on our product and customer status, repayments, and other key metrics as requested by our management
• Process Enhancement: Innovate and optimise processes for improved efficiency and customer experience

Requirements

• Bachelor's degree or equivalent experience
• Business proficiency in English
• Tech-savvy: Comfortable navigating and using new software tools. Training will be provided upon joining the company
• Attention to Detail: Exceptional eye for detail, ensuring accuracy in data entry and application processing. Willing to work with a large volume of paperwork and documentation
• Communication Skills: Excellent verbal and written communication skills in both client-facing and internal interactions
• Multitasking: Ability to manage multiple tasks simultaneously while maintaining a high level of efficiency and organisation
• Customer-Centric: A strong commitment to providing exceptional customer service and support to clients
• Adaptability: Ability to flourish with minimal guidance, be proactive, and handle uncertainty
• Team Player: Collaborative approach to work, fostering positive relationships with colleagues and cross-functional teams
• The candidate must be based in Hanoi, Vietnam

Benefits

• Transparent salary structure and progression, with annual consideration for pay rise
• Hybrid - 3 day per week in our Hanoi office - we trust you, and we're sure you'll do great work from home and our core working are 2pm to 8pm Vietnam Time (8am to 3pm UK time)
• 20 days annual leave - plus UK bank holidays
• Full access to LinkedIn Learning - we believe a culture of learning is paramount to success, so you can benefit from more than 100,000 courses on a variety of topics to nurture your growth
• Full access to Calm - your well-being and overall mental health are of utmost importance to us, so we are keen to ensure you feel supported in this regard
• 6 weeks of remote work throughout the year - feel free to travel, visit friends or family you might have abroad or simply recharge by working from home during this time
• An international working environment: Our employees come from around the world, collaborating and communicating in English as our primary language