Customer Success Specialist

Job Description

Here’s what you’ll be doing:

• Onboarding: Be the guiding hand for new customers as they navigate the onboarding process, ensuring they have a seamless experience and a solid understanding of our product.
• Training and Support: Provide valuable training and support to our customers, empowering them to enjoy the benefits of our product fully.
• Relationship Management: Build and cultivate long-lasting relationships with customers, tuning into their needs and spotting opportunities for growth and deeper product usage.
• Issue Resolution: Step in to assist with customer inquiries, troubleshoot any issues, and escalate to the right teams when needed.
• Customer Feedback: Collect valuable feedback and insights from customers and share them with the relevant teams to help us enhance our product.

Requirements

• Work together with our customer success team and other departments in the UK and Vietnam.
• Make the most of Intercom for staying in touch with borrowers and brokers in a fintech lending environment, while showing off your tech skills through training, and using Jira to boost our efficiency.
• Pay close attention to detail in data entry and application processing, handling paperwork like a pro.
• Showcase your fantastic verbal and written communication skills in interactions with clients and within the team.
• Juggle multiple tasks with ease, demonstrating your multitasking talents.
• Deliver outstanding customer service with a focus on the needs of our clients.
• Build great relationships with your colleagues and cross-functional teams.

Benefits

• Hybrid - 1 day per week in our London office (Shoreditch) - we trust you and we're sure you'll do great work from home
• Generous parental leave - we want all Sapients to feel supported in terms of being there for their family
• 6 weeks of remote work throughout the year - feel free to travel, visit friends or family you might have abroad or simply recharge by working from home during this time
• Full access to LinkedIn Learning - we believe a culture of learning is paramount to the success of every Sapient, so you can benefit from more than 100,000 courses on a variety of topics to nurture your growth
• Full access to Calm - your well-being and overall mental health are of utmost importance to us, so we are keen to ensure you feel supported in this regard
• 30 days holiday allowance additional to bank holidays - we're keen to make sure you have time to rest and enjoy life outside work