WORKING STUDENT (f/m/d) - CLOUD SERVICE PROCESSES CONSULTANT

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

ABOUT THE TEAM

The Cloud Service Processes works with cloud teams to support continuous progress toward a simplified and harmonized cloud service experience. The unit builds the bridge between cloud-related development, operations, and
customers.
We work on a global project to simplify and harmonize business processes and to integrate a new ITSM system throughout the whole SAP landscape. The goal is a fully integrated end-to-end IT Service Management Solution with the same technology for all ticket types by harmonizing processes for all Lines of Business based on a modern cloud architecture.

It is your opportunity to:

• Work for one of the best employers in this region,
• Be part of a highly skilled and motivated international team.

THE ROLE

We are looking for a Working Student (f/m/d) who enjoys assisting with varied engagement(s), project(s) and/or program(s) and interacting with other colleagues and different stakeholder SAP-wide. The main area of responsibility will
be the support of our internal team with further improving of the standard processes and tools for the IT Service Management (ITSM) and IT Operations Management (ITOM).

The related tasks include, but may not be limited to:

• Creation and maintenance of process documentation and related assets,
• Creation and maintenance of BPMN diagrams in Signavio,
• Ensure timely delivery of quality documentation regarding Cloud Delivery processes and tools
• Perform process document and related assets quality checks and implement changes
• Support team members with process maintenance and governance related back-office activities like managing process publishing requests, change asset requests, tool end-user support, handling the team mailbox information requests, manual synchronization of control data between tools, etc.
• Create process documentation reports based on LoB demands, audit preparation and audit trail logging
• This position will provide you an in-depth look into the SAP Global Post Sales Process Excellence unit and in one of few companies adopting the BPMN and ITIL Best Practices for their business processes
• Continuously striving for process and tool optimization &process adoption

This position will provide you:

• In-depth look into the Global Process Office and to be a part in one of few companies adopting the BPMN and ITIL Best Practices for their business processes.
• Hand-on experience on global project design & implementation.

ROLE REQUIREMENTS

• Preferred fields of study: Bachelor or Master students of Business Informatics, Data Sciences, Engineering or Technology with at least 3 semesters left to finish studies.
• Computer Skills: MS Office applications, especially Excel (required), Process modeling using BPMN standard (Signavio preferred),
• Beneficial: Basic understanding of IT Service Management (ITSM) processes.
• Languages: Fluent in English, with strong writing skills. German beneficial.
• Soft Skills: Curiosity, quick apprehension, and willingness to learn about new technologies, concepts, and tools. Goal oriented team player with excellent communication skills and able to work independently and proactive way.

Bachelor students are welcome! Working remotely from Germany is possible!

This is an SAP global, strategic, paid working student position that provides students with opportunities to find purpose in their careers.

Your set of application documents should contain a cover letter, a resume in table form, school leaving certificates, certificate of enrollment, current university transcript of records, copies of any academic degrees already earned, and if available, references from former employers (including internships). Please also describe your experience and skills in foreign languages and computer programs / programming languages.

#Workingstudent #Werkstudent #Internship #Praktikum #Thesis #Germany #Deutschland #Student

​

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Requisition ID: 418920 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Limited Part Time | Additional Locations: #LI-Hybrid

​