SAP China iXp Intern - SAP Cloud Support Engineer Intern - Shanghai

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

About the SAP Internship Experience Program:

The SAP Internship Experience Program is SAP’s global, paid internship program that provides university students with the opportunities to find purpose in their careers.

Three reasons to intern at SAP

1. Culture of collaboration: meet with mentors, make new friends across the globe and create a thriving personal network.
2. Project-driven experience: gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.
3. Gain visibility: with SAP Internship Experience Program in your title, you’ll have a global network of SAP leaders, entrepreneurs, and career development opportunities at your fingertips.

What you'll do:

SAP Product Support makes sure that the core business processes of our customers run efficiently. We help our customers to reduce the total cost of ownership and maximize the return of their SAP cloud solution. A Cloud Support Engineer enables customers to implement and operate their SAP cloud solution efficiently by doing root-cause-analysis of product related issues and solving incoming customer problems.

As an intern, you will be supporting the Cloud Support Engineers as needed, focusing on SuccessFactors product, to eventually achieve excellent customer satisfaction and maximize SAP’s value at the customer. As such, you will need to have an open mind, be very flexible and drive ideas on how to best support Cloud Support Engineers to achieve the support service objectives.

What you bring:

We're looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

EDUCATION

• Second or Third year of Master Student candidates (enrolled full-time)
• Can meet 4 days full time per week and can last for at least six months duration.
• No specific requirements about major, in IT, engineering, science and other relevant disciplines are preferable.

SKILLS

• Excellent interpersonal and communication skills in Chinese and English (oral/written).
• Japanese is a big plus
• Knowledge in JAVA, software engineering, business, Human Capacity Management will be a plus.

WORK EXPERIENCE

• Not required
• Previous internship or working experience on a customer facing position is a plus.

QUALIFICATIONS

• Strong customer focus
• Proactive in actions, and enjoy teamwork
• Willing to learn new technologies
• Self-motivated and goal achiever without close supervision
• Able to handle multiple tasks in parallel
• Energetic and innovative

Meet your team:

In our team, you will have the opportunity to learn SAP’s advanced product: SuccessFactors as well as other products; you will learn how to collaborate with other colleagues; meantime, the methodology about communication with customers.

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​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 423085 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Limited Full Time | Additional Locations: #LI-Hybrid.