SAP BUILD Work Zone Solution Adoption and Consumption Advisor

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Job Description

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

The Customer Adoption Advisors act as BTP Solution Adoption Advisors and work as a part of the Adoption and Consumption(A&C) Center in the BTP Solution Area in CS&D.

The key role is to act as SAP BUILD Work Zone Solution Adoption and Consumption Advisor to guide our customers and Field colleagues with relevant knowledge and engage to bring the best outcomes from their cloud footprint through SAP BUILD Work Zone, SAP Mobile Start and Mobile Services solution. Focused on Adoption and Consumption, the Customer Adoption Advisor will specialize in SAP BUILD Work Zone, helping a customer to understand what is needed to adapt to SAP’s latest and greatest for UX Offerings in the Cloud or enhance their usage of existing solutions through knowledge transfer, change management expertise, and functional business process guidance.

The core deliverables are to:

Engage with our customers and Front Office roles to deliver the value of SAP Customer Success with prescriptive guidance on SAP Cloud UX solution architecture and adoption topics focused around improving their core processes and business outcome through User Experience use case assessment, solution advisory, and the SAP BUILD Work Zone solution demonstration.
Tailor content that will allow the A&C Center to scale and multiply consumption and extension best practices to deliver business value through our communities and Front Office engagements.
Innovate with our Services and Front Office colleagues to drive the evolution of and architect new innovations for the SAP Customer Success tooling, offerings, and playbooks, including ways to expand platform usage and drive industry cloud adoption.
Empower to help educate customers on how to be successful within and across LoB buying centres.
Develop characteristic-based gold standards for increasing activation, consumption and expansion of SAP BUILD Work Zone Solutions and Scale it across various customer segments.

Furthermore, the team supports Premium and standard cloud subscriptions with customers, partners, developers, and SAP internal teams where subject matter expertise is required related to success plans and the supported Cloud solutions.

Key Responsibilities:

Act as an SME for usage and value realization of the SAP BUILD Work Zone solutions by providing technical and functional expertise on the various components of SAP BTP User Experience Offerings including but not limited to SAP Work Zone, WZ Advanced, SAP BTP Mobile Services, SAP Mobile Start, and the supported Products by the different LoB solutions.
Collaborate with the different stakeholders, including but not limited to Product Management, engineering, Customer Success Managers and Account Teams etc.
Deliver 1:1 and 1:M workshops remotely and in-person with customers on Adoption and Consumption topics relating to Central Entry Point, BTP Mobile Services etc via SAP UX Cloud Offerings.
Guide to build PoC’s/Value Accelerators based on customer requirements (via Field roles or the Regional Heads) for potential enhancement to SAP Customer Success Programs , (Premium and Standard).
Develop tooling and playbooks to help scale and increase the ability for SAP to grow functional insights around customers to ensure delivered business outcomes.
Deliver exceptional experience remotely and onsite with customers when needed.

Requirements:

University undergraduate degree (or higher) in computer science, engineering or comparable educational background.
Minimum 3 years hands-on experience with SAP Cloud UX solutions including SAP BUILD Work Zone, Work Zone Advanced, SAP BTP Cloud Portal, SAP BTP Mobile Services, SAP Mobile Start, and related UX products.
Good understanding of SAP User Experience Solutions across LoB’s, User Personas, Fiori UX Design principles and SAP UX Guidelines.
Good to have knowledge of Security aspects related to Sites and Application both from Authentication and Authorization perspective.
Demonstrated structured problem-solving skills
Demonstrated customer empathy
Excellent presentation and communication skills (written and verbal)
Can work on flexible time for global coverage
Curious, open-minded, resourceful and flexible with the ability to learn quickly
Get-it-done / Can-do-it attitude
Ability to work with technical and non-technical colleagues
Team player and role model
(Good to have): 3-7 years of working experience with cloud-based applications
(Good to have): Knowledge and hands-on experience with SAP Fiori Application Development.
(Good to have): Knowledge in at least one SAP cloud product i.e. SuccessFactors, Ariba, S/4 HANA, CX, DSC.
(Good to have): Knowledge of SAP BTP AI components would be good.
(Good to have): Ability to understand development, integration, and reporting capabilities in context of how they can be used to support customer business requirements.
(Good to have): Knowledge of the different services engagement models such as SVA, Advanced, Essential and Select offerings.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 70900 - 159900 USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.