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SAP • Bangalore, IN

SAP Basis Senior Specialist-Enahanced Operations

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8.6

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Job Description

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

<span 72="">Whay you'll do:

<span 72="">

<span 72="">Enhanced Operations Service Specialist plays a pivotal role within the SAP ECS – Enhanced Operations Service (EOS) organization, serving as a trusted advisor responsible for safeguarding and optimizing strategic customers' investments in SAP Enterprise Cloud Services.

<span 72="">We are looking for an experienced SAP technology professional expert for the Enhanced Operations Service (EOS) team who should have a proven track record in at least in one of the areas like SAP Basis, HANA DB, Server management, Critical Situation Handling, Project Management, with a strong technical and process background.

<span 72=""> A customer first mindset is a must.

<span 72="">As an Enhanced Operations Service Senior Specialist - you are responsible for:

<ol 72="" style="-webkit-tap-highlight-color:rgba(0, 0, 0, 0); background-color:#ffffff; color:#32363a">

  • Ensuring Day to Day quality service delivery and defining, tracking, and achieving various ambitious service KPI and SLA’s.
  • Participate in Major incident handling, troubleshoot service request failures, downtime extensions, long running ongoing incidents for a customer.
  • Quick responses during escalations, take proactive steps to avoid escalations, identifying and driving initiatives to improve the operation and stability for our customer system and Driving initiatives to standardize and simplify server operations.
  • Root Cause analysis for Service requests failures/outages, performance issues – continuous improvement methodologies
  • Analyse root-causes of the failures (if known) in achieving the KPIS and define a corrective action plan, with well-defined mitigation steps.
  • Coordinate and orchestrate the work between the various teams with Strong collaboration with other units within and outside Enterprise Cloud Service units.
  • Bring in Continuous Improvement Initiatives, to address customer pain points and enhancements in the Service Delivery
  • Process improvement initiatives for daily operational activities
  • Streamline standard operating procedures by focussing on automation enhancements.
  • Proactive Operation services for the customer and service on-demand with timely alert reduction program to all the stakeholders involving the customer.
  • <span 72="">

    <span 72="">What you bring:

    <span 72="">

    <ul 72="" style="-webkit-tap-highlight-color:rgba(0, 0, 0, 0); background-color:#ffffff; color:#32363a">

  • 12+ years of hands-on experience in one of the areas like Basis, System Performance Management, Lifecycle events (Upgrades / Updates), SAP Project Management, Support, Escalation Management. Knowledge of products like SAP Cloud-Connector, S4 would be an added advantage.
  • Practical knowledge with SAP technologies like SAP NetWeaver, Business Objects, SAP HANA and SAP Sybase Adaptive Server Enterprise (ASE)
  • Experience with Managed/Hosting services or SAP Private Cloud or Public Cloud Operations/Support.
  • Application Security, Backup and recovery strategies, performance tuning, System Copies, export-import, high availability, and disaster recovery strategy, export-import.
  • Experience in Problem Management, Root cause analysis methodologies
  • <span 72="">

    <span 72="">EDUCATION AND QUALIFICATIONS

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  • 12+ years of related professional experience
  • Bachelor’s degree or higher in one of the following areas: Computer Science, Engineering, Information Technologies Management.
  • Professional Certification of SAP BASIS, Business Object with exposure to Project Management tasks including PMP and ITIL certification.
  • Cloud knowledge (e.g., experience of working in Public Cloud Domains like Microsoft Azure, AWS and GCP)
  • Capacity to continuously acquire new knowledge in an independent and proactive way.
  • Good analytical and solution-oriented thinking
  • Very good communication and networking skills
  • Experience of safeguarding customer relationship.
  • Strong customer service focus
  • Very good English language skill.
  • Meet your Team:

    Within the Product Engineering (PE) board area, the mission of SAP Enterprise Cloud Services (ECS) organization is to pave the path for the future SAP by delivering end-to-end Managed services experience during a customer’s cloud transformation journey. We strive to provide a spectrum of cloud deployment options for our customers with our infrastructure, our partners and through public cloud infrastructures.

    #SAPECSCareers

    Bring out your best

    SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

    We win with inclusion

    SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
    SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
    For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

    EOE AA M/F/Vet/Disability:

    Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
    Successful candidates might be required to undergo a background verification with an external vendor.

    Requisition ID: 399356 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

    Company benefits

    beach with umbrella
    25 (UK) 30 (Germany) 21 (India) days annual leave + bank holidays
    beach with umbrella
    Accrued annual leave – 1 day/year up to 30 days (UK)
    handshake
    Open to job sharing
    skier
    Sabbaticals
    baby
    Adoption leave – Up to 52 weeks (UK)
    hourglass flowing sand
    Open to part time work for some roles
    leftwards arrow with hook
    Returnship
    chart with upwards trend
    Equity packages
    family
    Shared parental leave
    woman feeding baby
    Enhanced maternity leave
    nest with eggs
    Fertility benefits
    pregnant woman
    Pregnancy support
    child
    On-site childcare
    chart with upwards trend
    Share options
    car
    Electric Car Salary Sacrifice
    weight lifter
    Gym membership
    tooth
    Dental coverage
    hospital
    Health insurance
    stethoscope
    Private GP service
    green heart
    Mental health platform access
    ring buoy
    Life assurance
    ring buoy
    Life insurance
    moneybag
    Enhanced pension match/contribution
    man feeding baby
    Enhanced paternity leave
    airplane
    Travel insurance
    bike
    Cycle to work scheme
    weight lifter
    On-site gym
    bike
    Bike parking
    face with thermometer
    Enhanced sick pay
    sos
    Emergency leave
    rescue worker’s helmet
    Enhanced sick days
    car
    Company car
    hourglass flowing sand
    Open to part-time employees
    desert island
    Work from anywhere scheme
    baby
    Childcare credits
    nest with eggs
    Fertility treatment leave
    mending heart
    Pregnancy loss leave
    heart decoration
    Carer’s leave
    baby
    Nursery salary sacrifice scheme
    family
    Family health insurance
    womens
    Women’s health leave
    moneybag
    Annual bonus
    moneybag
    401K
    moneybag
    Referral bonus
    moneybag
    Joining bonus
    money with wings
    Employee discounts
    gift
    Loyalty programme
    moneybag
    Non-contributory pension
    elevator
    Personal development days
    moneybag
    Personal development budgets
    brain
    L&D budget
    nerd face
    Language lessons
    books
    LinkedIn learning license
    mortar board
    Study support
    mortar board
    Studying sabbaticals
    brain
    Lunch and learns
    elevator
    In house training
    alien monster
    Hackathons
    gift
    Professional subscriptions
    mortar board
    Further education support

    Working at SAP

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    107,000

    Gender diversity (male:female)

    65:35

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