< Back to search

SAP • Bangalore, IN

SAP Basis Senior Specialist-Enahanced Operations

< Back to search

Job Description

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

<span 72="">Whay you'll do:

<span 72="">

<span 72="">Enhanced Operations Service Specialist plays a pivotal role within the SAP ECS – Enhanced Operations Service (EOS) organization, serving as a trusted advisor responsible for safeguarding and optimizing strategic customers' investments in SAP Enterprise Cloud Services.

<span 72="">We are looking for an experienced SAP technology professional expert for the Enhanced Operations Service (EOS) team who should have a proven track record in at least in one of the areas like SAP Basis, HANA DB, Server management, Critical Situation Handling, Project Management, with a strong technical and process background.

<span 72=""> A customer first mindset is a must.

<span 72="">As an Enhanced Operations Service Senior Specialist - you are responsible for:

<ol 72="" style="-webkit-tap-highlight-color:rgba(0, 0, 0, 0); background-color:#ffffff; color:#32363a">

  • Ensuring Day to Day quality service delivery and defining, tracking, and achieving various ambitious service KPI and SLA’s.
  • Participate in Major incident handling, troubleshoot service request failures, downtime extensions, long running ongoing incidents for a customer.
  • Quick responses during escalations, take proactive steps to avoid escalations, identifying and driving initiatives to improve the operation and stability for our customer system and Driving initiatives to standardize and simplify server operations.
  • Root Cause analysis for Service requests failures/outages, performance issues – continuous improvement methodologies
  • Analyse root-causes of the failures (if known) in achieving the KPIS and define a corrective action plan, with well-defined mitigation steps.
  • Coordinate and orchestrate the work between the various teams with Strong collaboration with other units within and outside Enterprise Cloud Service units.
  • Bring in Continuous Improvement Initiatives, to address customer pain points and enhancements in the Service Delivery
  • Process improvement initiatives for daily operational activities
  • Streamline standard operating procedures by focussing on automation enhancements.
  • Proactive Operation services for the customer and service on-demand with timely alert reduction program to all the stakeholders involving the customer.
  • <span 72="">

    <span 72="">What you bring:

    <span 72="">

    <ul 72="" style="-webkit-tap-highlight-color:rgba(0, 0, 0, 0); background-color:#ffffff; color:#32363a">

  • 12+ years of hands-on experience in one of the areas like Basis, System Performance Management, Lifecycle events (Upgrades / Updates), SAP Project Management, Support, Escalation Management. Knowledge of products like SAP Cloud-Connector, S4 would be an added advantage.
  • Practical knowledge with SAP technologies like SAP NetWeaver, Business Objects, SAP HANA and SAP Sybase Adaptive Server Enterprise (ASE)
  • Experience with Managed/Hosting services or SAP Private Cloud or Public Cloud Operations/Support.
  • Application Security, Backup and recovery strategies, performance tuning, System Copies, export-import, high availability, and disaster recovery strategy, export-import.
  • Experience in Problem Management, Root cause analysis methodologies
  • <span 72="">

    <span 72="">EDUCATION AND QUALIFICATIONS

    <ul 72="" style="-webkit-tap-highlight-color:rgba(0, 0, 0, 0); background-color:#ffffff; color:#32363a">

  • 12+ years of related professional experience
  • Bachelor’s degree or higher in one of the following areas: Computer Science, Engineering, Information Technologies Management.
  • Professional Certification of SAP BASIS, Business Object with exposure to Project Management tasks including PMP and ITIL certification.
  • Cloud knowledge (e.g., experience of working in Public Cloud Domains like Microsoft Azure, AWS and GCP)
  • Capacity to continuously acquire new knowledge in an independent and proactive way.
  • Good analytical and solution-oriented thinking
  • Very good communication and networking skills
  • Experience of safeguarding customer relationship.
  • Strong customer service focus
  • Very good English language skill.
  • Meet your Team:

    Within the Product Engineering (PE) board area, the mission of SAP Enterprise Cloud Services (ECS) organization is to pave the path for the future SAP by delivering end-to-end Managed services experience during a customer’s cloud transformation journey. We strive to provide a spectrum of cloud deployment options for our customers with our infrastructure, our partners and through public cloud infrastructures.

    #SAPECSCareers

    Bring out your best

    SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

    We win with inclusion

    SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
    SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
    For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

    EOE AA M/F/Vet/Disability:

    Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
    Successful candidates might be required to undergo a background verification with an external vendor.

    Requisition ID: 399356 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

    Company benefits

    25 (UK) 30 (Germany) 21 (India) days annual leave + bank holidays
    Accrued annual leave – 1 day/year up to 30 days (UK)
    Open to job sharing
    Sabbaticals
    Adoption leave – Up to 52 weeks (UK)
    Open to part time work for some roles
    Returnship
    Equity packages
    Shared parental leave
    Enhanced maternity leave
    Fertility benefits
    Pregnancy support
    On-site childcare
    Share options
    Electric Car Salary Sacrifice
    Gym membership
    Dental coverage
    Health insurance
    Private GP service
    Mental health platform access
    Life assurance
    Life insurance
    Enhanced pension match/contribution
    Enhanced paternity leave
    Travel insurance
    Cycle to work scheme
    On-site gym
    Bike parking
    Enhanced sick pay
    Emergency leave
    Enhanced sick days
    Company car
    Open to part-time employees
    Work from anywhere scheme
    Childcare credits
    Fertility treatment leave
    Pregnancy loss leave
    Carer’s leave
    Nursery salary sacrifice scheme
    Family health insurance
    Women’s health leave
    Annual bonus
    401K
    Referral bonus
    Joining bonus
    Employee discounts
    Loyalty programme
    Non-contributory pension
    Personal development days
    Personal development budgets
    L&D budget
    Language lessons
    LinkedIn learning license
    Study suppot
    Studying sabbaticals
    Lunch and learns
    In house training
    Hackathons
    Professional subscriptions
    Further education support

    We need to ask employees of SAP what it's like to work there before we assign the company FlexScore®.

    Location flexibility
    ?
    More information needed
    Hours flexibility
    ?
    More information needed
    Benefits
    ?
    More information needed
    Work-life balance
    ?
    More information needed
    Role modelling
    ?
    More information needed
    Autonomy
    ?
    More information needed

    Working at SAP

    Company employees

    107,000

    Gender diversity (male:female)

    65:35

    Currently Hiring Countries

    Angola

    Argentina

    Australia

    Austria

    Belgium

    Brazil

    Bulgaria

    Canada

    Chile

    China

    Colombia

    Croatia

    Czechia

    Denmark

    Egypt

    Finland

    France

    Germany

    Greece

    Hong Kong

    Hungary

    India

    Indonesia

    Ireland

    Israel

    Italy

    Japan

    Kazakhstan

    Kenya

    Malaysia

    Mexico

    Morocco

    Netherlands

    New Zealand

    Norway

    Oman

    Pakistan

    Philippines

    Poland

    Portugal

    Qatar

    Romania

    Saudi Arabia

    Serbia

    Singapore

    Slovakia

    South Africa

    South Korea

    Spain

    Sweden

    Switzerland

    Taiwan

    Thailand

    Türkiye

    Ukraine

    United Arab Emirates

    United Kingdom

    United States

    Vietnam

    Office Locations