Lead Product Manager Customer Self-Service

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

What you`ll do:

The Product Manager role is crucial for defining and supporting the delivering the E2E vision and meeting business objectives, while collaborating effectively with various teams and stakeholders.

• Orchestrate the creation of requirements for the development of ATLAS Customer Self-Service and collaborate closely with the development team to ensure product success.
• Strategize and prioritize features and functionalities within the work stream based on overarching business objectives, customer needs, and strategic goals.
• Establish and communicate a clear vision for Customer Self-Service for B2B within the program development lifecycle.
• Deliver and approve user stories and acceptance criteria for sprint planning and execution, ensuring alignment with product vision and business priorities.
• Manage and resolve internal dependencies within the stream and provide updates on cross-stream dependencies to key stakeholders.
• Lead the development process and oversee the delivery of value within the specific workstream area, ensuring adherence to timelines and quality standards.
• Partner with IT Product Management to create and finalize end-to-end requirements for the IT team, aligning with Product Owners on specific topics related to the Customer Self-Service for ATLAS.
• Make strategic decisions on features and functionality, including their prioritization, based on business value and technical viability.
• Ensure that the product meets all business objectives, including initial deal, renewal, decommission, and change management.
• Facilitate effective communication and alignment with various stakeholders, including vertical streams and IT, to achieve common goals and drive enterprise-wide success.

What you bring :

• Demonstrated experience in product development, enterprise architecture, and product/project management across various domains.
• Experience as a Product Owner, including UX research, discovery interviews, and positioning products for cloud transformation.
• Experience in SAP BTP
• Experience in leading workstreams and managing projects, including resource allocation and timeline management.
• Knowledge of enterprise architecture principles and experience in cloud transformation topics.
• Proven ability to make strategic decisions, especially in technical evaluations of cloud solutions and services.

• A strong understanding of software development and cloud technologies is a benefit.
• Strong stakeholder management skills, with the ability to build and maintain positive relationships at all levels and the ability to collaborate effectively with various teams, including developers, designers, and stakeholders.
• Experience with Agile practices and frameworks, such as Kanban and SAFe.
• Experience in gathering requirements from customers and partners, and providing demos and presentations.
• Proficiency in design thinking sessions and proposing innovative ideas.
• Strong analytical and problem-solving skills, with a track record of reducing technical debts and manual efforts.

Meet your team:

SAP Enterprise Cloud Services accelerates and simplifies customers’ business transformation by running their SAP ERP Value stack with a world class level of availability, security & resilience on their preferred cloud infrastructure including Hyperscalers, their own data center, and the SAP data center allowing them to turn into cost-effective sustainable intelligent enterprises.

#SAPECSCareers

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 411097 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.