IT Business Services Principal Consultant - SAP ECS GCE - Engagement Excellence Team

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

Overview: As a member of SAP Enterprise Cloud Services Global Customer Engagement (GCE) Engagement Excellence team (EET), you will be responsible for driving and leading strategic projects and programs that would impact the wider ECS organization.

What you’ll do - As a member of SAP Enterprise Cloud Services Global Customer Engagement (GCE) Engagement Excellence team (EET), you will:

• Be responsible for driving and leading strategic projects and programs that would impact the wider ECS organization.
• Bring analytical skills to assess financial impact of any project/program, for the team and the organization e.g. profits, revenue gains in short and long terms, assisting costs.
• Design the KPI framework to centrally manage and track all financial parameters for GCE and contributing elements of ECS, ensuring long-term achievement and improvement of the same.
• Work with the global team focused on processes and tools, ensuring simplification, strategic automation and continuous improvement for the business.
• Design the E2E framework for the Financial Balance Statements for SAP’s cloud customers and ensure regular review and tracking of data for monthly release to customers.
• Align KPI framework and Financial Balance Statements with GCE and SAP strategic KPIs and goals with business analysis, helping to drive strategy with financial overview.
• Maximize the efficiencies of day-to-day business performance, by implementing robust, easy to consume and reliable framework.
• Collaborate with multiple stakeholders across the organization, collect the relevant data, analysis of the same and generate relevant reports for business transparency and efficiency (operationally and financially).

What you bring:

• Demonstrated experience in managing and optimizing Financial KPIs, with a focus on reducing complexity and driving efficiency.
• Proven expertise in managing international strategic projects/programs and identifying opportunities for automation to risk mitigate.
• 15+ years of experience in financial analysis and large business program management.
• Experienced in adapting processes to various business models, with a focus on simplification, strategic automation, and continuous scale.
• Ability to define clear performance indicators and analysing performance data against predefined KPIs.
• Proven experience in managing collaboration across multiple stakeholders internationally.
• Strong communication skills, capable of clearly articulating deliverables to diverse audiences, including senior management. Adept at adapting communication styles to suit different stakeholders.
• Minimum educational requirement of a Master’s degree in Business Administration.

The Team: Global Customer Engagement (GCE)

GCE’s purpose is to be the lighthouse for all customer facing roles at SAP Enterprise Cloud Services and to ensure excellence for our customer engagements at scale with increasing efficiencies.

We enhance the customer engagement by focusing on optimizing the overall delivery engagement, with holistic coverage of all customer-facing units under one umbrella and in order to ensure scale and efficiencies at doing that, the GCE unit has been introduced.

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​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 408059 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.