Part-Time Welcome and Membership Fundraising Officer

Job Description

Are you a people person who thrives in busy and dynamic public-facing environments and would you like to work on one of the RSPB's most beautiful nature reserves helping us to raise vital funds to support the work of the RSPB. If so, then this could be the perfect job for you!

We are looking for someone to be part of our visitor welcome and membership recruitment team at the beautiful RSPB Arne nature reserve, helping raise vital funds to support the work of the RSPB.

RSPB Arne is a beautiful site spanning over 600 hectares which is home to an amazing range of habitats and species. It is one of the RSPB's flagship reserves and offers a huge opportunity to engage people and to gain their vital support which is much needed to continue and grow our conservation work.

What's the role about?

Key Activities will include:

• Providing excellent customer service to our visitors.
• Working with other fundraisers and volunteers to welcome and enthuse our visitors about their visit with the aim to inspire them to support the work of the RSPB.
• Achieving personal targets and objectives for fundraising within a target-driven environment.
• Working closely with the rest of the team at the Arne nature reserve to put RSPB members at the heart of our work.

Essential skills, knowledge and experience:

• A high standard of visitor experience and excellent customer service.
• An excellent verbal communicator and the ability to engage with a wide range of visitors face to face.
• Have proven ability of working in a fast paced and dynamic environment, managing time effectively to achieve targets and KPIs.
• The ability to provide direction, energy and capability in order to lead and manage a team of volunteers.
• Competent user of Microsoft Office including Word, Excel, and Outlook.
• A team player who is also capable of working well under their own initiative and have the ability to motivate and inspire others.
• Good organisational and admin skills for this multi-tasking role with the ability to go the extra mile to achieve your own goals.
• To have an ability and willingness to work flexibly including some evenings as required and at least two weekend shifts per month.
• A driving licence valid for use in the UK with access to a car is essential due to the remote location of the reserve.

Although experience in a similar role is desirable, we actively encourage anybody who believes that they have the required transferrable skills to apply for this role. Enthusiasm and a can-do attitude are most important to this role.

The RSPB has seven key competencies that are important to our organisation’s success and are reflected in everything that we do.

We would advise you to consider both these and the job description above when completing your application.

• Direction - You ensure that you have a clear direction and sense of common purpose that guides what you do and how you approach your work.
• Energy - You bring energy and urgency to the RSPB to motivate people to do the best they can
• Capability - You build your own and other people’s capabilities, directly and indirectly.
• Relationships - You communicate effectively and build productive internal and external relationships.
• Change - You support continuous improvement and change and constantly look for ways to do things better
• Advocacy - You act as an advocate for the RSPB
• Performance - You get things done, achieve ambitious goals and the RSPB’s aims.

This is a Permanent role for 22.5 hours per week.

We are looking to conduct interviews for this position from 14 May 2024. For further information please contact roz.aldred@rspb.org.uk

As part of this application process you will be asked to provide a copy of your CV and complete an application form including evidence on how you meet the skills, knowledge, and experience listed above.

We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application. Contact us to discuss any additional support you may need to complete your application.

The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.

This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.

Before applying for this role, we recommend reading through the candidate guidance notes attached to the top of this advert.